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Finian73
Avoid if you want good food or service
ReedValley的点评
点评：Having been blown away by all the South African hospitality we've experienced, this is sadly a miss from us. Our waitress was nice but clueless about the menu. We waited about half an hour before ordering and then nearly one further hour before being fed, and the food, bar the pizza (which was tasty), was disappointing to say the least. Sadly one of our meals was incorrect and I asked to have this removed from the bill. What followed was a near full-blown bust-up with the manager arguing the toss on whether I had actually eaten some of the food on the plate after I had spoken to the waitress about it (I will admit having had a couple of chips, as I had waited so long for my food - I could easily have eaten them from my daughters' portions, and wish I had in hindsight...). I worked in catering for 18 years and have been in the service industry for my whole adult life and was frankly shocked on how this manager approached the situation. She asked the waitress to box up my uneaten lunch, so that she could stand by her decision to charge me for it. This manager should go for a refresher course on how to approach service and I shall be writing to the owners with my feedback as such.
翻译：我们之前体验过的南非热情好客给我们留下了深刻的印象，但这次的经历却令人失望。我们的服务员态度很好，但对菜单一窍不通。我们等了大约半个小时才点餐，之后又等了将近一个小时才上菜，除了披萨（味道不错）之外，其他菜品都令人失望。更糟糕的是，我们点的菜里有一道错了，我要求把这道菜从账单里去掉。结果，我跟经理几乎吵了起来，他纠缠不休地问我是否真的吃过盘子里的食物（我承认，因为等了太久，我确实吃了两根薯条——其实我完全可以从女儿的那份里拿，现在想想真后悔……）。我在餐饮业工作了18年，成年后也一直在服务行业工作，坦白说，我对这位经理处理这件事的方式感到震惊。她让服务员把我的剩饭打包，这样她就可以坚持要我付钱。这位经理应该去进修一下服务流程，我会把我的反馈写信给老板。
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