They are terrible with sen children they’ve got no understanding - Jump Heaven Adventure Park (斯托克波特) - Jump Heaven Adventure Park - 166条旅客点评与比价

Lucy D

They are terrible with sen children they’ve got no understanding

Jump Heaven Adventure Park的点评

2026年08月20日发布于: 海外

点评：If you’ve got any sen children, I wouldn’t bother going, the staff are so rude and the manager is terrible. We went in with an autistic boy who is non-verbal. It’s his favourite place. He likes to go in the ball pool area. A young girl on the staff told me he wasn’t allowed in the ball pool area. Is this what the manager told her on the walkie-talkie? I said he always goes in the ball pool and he doesn’t go anywhere else and there’s no other children in here. She proceeded to tell me if we make a mess and get the balls out, we’ve got to tidy them up, which I would do anyway. She told me if he throws any balls we will have to leave even though there was no one else in there but us. She couldn’t just leave us alone as he likes to get the balls out the pool and then put them back in but she just kept on staring at us and made him feel very uncomfortable and stressed out. I have my phone on me to help him communicate, with him being non verbal he uses signs i keep on my phone to communicate. I told her I need the phone to show him signs it’s our way of communication, she told me that is absolutely not allowed and to put my phone away even though there were no other children present. She radioed the manager to discuss with him but he did not come over to see for himself and just agreed with the staff member. Absolutely disgusting and terrible the way they treat sen children. We didn't stay long and left as it was too stressful for him

翻译：如果你有自闭症儿童的话，我劝你还是别去了，那里的员工极其无礼，经理也糟糕透顶。我们带着一个不会说话的自闭症男孩去的，那里是他最喜欢的地方，他喜欢去泡泡球区玩耍。可是有个年轻的女员工告诉我，他不被允许进入泡泡球区。这是不是经理通过对讲机吩咐她的呢？我解释说他平时只去泡泡球区，其他地方他都不去，而且当时店里也没有其他孩子。她接着告诉我，如果我们弄乱了场地并把球弄出来，我们就必须把它们整理好，其实不管怎样我都会这么做的。她还说，如果他把球从泳池里弄出来，我们就必须离开，尽管当时除了我们没别的人在场。她不能放任我们不管，因为他喜欢把球从泳池里拿出来再放回去；可她只是一直盯着我们看，这让他感到非常不自在且压力很大。我随身带着手机，以便帮他进行沟通。由于他不会说话，我就用手机里保存的手势图来与他交流。我告诉那位工作人员，我需要用手机给他展示这些手势，因为这是我们的沟通方式。可她却坚决不允许，还让我把手机收起来，尽管当时并没有其他孩子在场。她通过对讲机呼叫经理来商议此事，但经理并未亲自过来查看情况，只是盲目地支持了那位工作人员的做法。他们对待特殊需求儿童的方式真是令人作呕且糟糕至极。我们没有呆太久就离开了，因为这对他来说压力太大了。

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