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shaggza2017
Work it out on your own
Lyvai的点评
点评：So, we booked a tour through Lyvai in November for a day at Le Ponton in early March.
Prior to the trip Lyvai were terrible at replying to emails despite me translating into French but I figured they are busy and wasn't too bothered about it.
We were visiting for the day off the cruise ship Anthem of the Seas, and the booking was to transfer my family of five from the cruise ship terminal to the location where the Le Ponton water taxi was waiting for us.
Le Ponton is a floating restaurant about 5 – 10 minutes from the beach.
Instead of taking us to meeting point the Lyvai bus driver who spoke no English dropped us off at some random location that was next to a resort and swimming pool.
So, there we were standing in the middle of nowhere, with no mobile coverage, not speaking the language and no idea where we were supposed to be to get taken to our day at Le Ponton.
We walked to a nearby swimming pool (Ouen Toro Swimming Pool) and fortunately a lovely pair of French ladies who understood English and were in the tourism industry understood where we needed to be and transferred us in their private car to the water taxi.
The one star rating I have given Lyvai isn’t for Le Ponton who deserve five stars for their excellent restaurant and service, and it isn’t for the good and friendly staff at Lyvai who we interacted with at the cruise terminal.
The one star is for the bus driver who dumped us in the middle of nowhere and for the lack of interest from Lyvai in addressing the issue after the incident.
The lovely host at Le Ponton called Lyvai on my behalf and she basically said they blamed us for it.
This is a warning to others who might book through Lyvai, don’t get off the bus unless you are sure there is someone there to escort you to the next destination.
The locals said that this is not unusual.
Fortunately, we are a resilient family that rolls with the punches but if it had been an elderly couple or someone more vulnerable, I would be concerned.
Prior to the trip Lyvai were terrible at replying to emails despite me translating into French but I figured they are busy and wasn't too bothered about it.
We were visiting for the day off the cruise ship Anthem of the Seas, and the booking was to transfer my family of five from the cruise ship terminal to the location where the Le Ponton water taxi was waiting for us.
Le Ponton is a floating restaurant about 5 – 10 minutes from the beach.
Instead of taking us to meeting point the Lyvai bus driver who spoke no English dropped us off at some random location that was next to a resort and swimming pool.
So, there we were standing in the middle of nowhere, with no mobile coverage, not speaking the language and no idea where we were supposed to be to get taken to our day at Le Ponton.
We walked to a nearby swimming pool (Ouen Toro Swimming Pool) and fortunately a lovely pair of French ladies who understood English and were in the tourism industry understood where we needed to be and transferred us in their private car to the water taxi.
The one star rating I have given Lyvai isn’t for Le Ponton who deserve five stars for their excellent restaurant and service, and it isn’t for the good and friendly staff at Lyvai who we interacted with at the cruise terminal.
The one star is for the bus driver who dumped us in the middle of nowhere and for the lack of interest from Lyvai in addressing the issue after the incident.
The lovely host at Le Ponton called Lyvai on my behalf and she basically said they blamed us for it.
This is a warning to others who might book through Lyvai, don’t get off the bus unless you are sure there is someone there to escort you to the next destination.
The locals said that this is not unusual.
Fortunately, we are a resilient family that rolls with the punches but if it had been an elderly couple or someone more vulnerable, I would be concerned.
翻译：所以，我们在十一月通过Lyvai预订了三月初在Le Ponton的一日游。
出发前，尽管我把邮件翻译成了法语，Lyvai回复邮件的速度却非常慢，但我当时觉得他们可能很忙，所以也没太在意。
我们乘坐海洋赞礼号邮轮，当天往返Le Ponton。预订的内容是接送我们一家五口从邮轮码头到Le Ponton水上出租车的集合地点。
Le Ponton是一家水上餐厅，距离海滩大约5-10分钟船程。
然而，Lyvai的司机不会说英语，他并没有把我们送到集合地点，而是把我们放在一个度假村和游泳池旁边的某个不知名的地方。
于是，我们就这样站在荒郊野外，手机没有信号，语言不通，完全不知道该去哪里才能坐上Le Ponton的出租车。
我们步行前往附近的游泳池（Ouen Toro 游泳池），幸运的是，两位懂英语且从事旅游业的法国女士知道我们要去哪里，并用她们的私家车送我们去水上出租车站。
我给 Lyvai 的一星评价并非针对 Le Ponton，他们的餐厅和服务都非常棒，值得五星好评；也并非针对 Lyvai 在邮轮码头热情友好的工作人员。
这颗星是给那位把我们丢在荒郊野外的巴士司机，以及 Lyvai 在事后对此事漠不关心的态度。
Le Ponton 的那位好心的主人代表我给 Lyvai 打了电话，结果他们竟然把责任推到我们身上。
在此提醒其他可能通过 Lyvai 预订行程的人，除非确定有人会护送你前往下一个目的地，否则千万不要下车。
当地人说这种情况并不罕见。
幸运的是，我们家很坚强，能够应对各种打击；但如果是老年夫妇或更弱势的群体，我会很担心。
出发前，尽管我把邮件翻译成了法语，Lyvai回复邮件的速度却非常慢，但我当时觉得他们可能很忙，所以也没太在意。
我们乘坐海洋赞礼号邮轮，当天往返Le Ponton。预订的内容是接送我们一家五口从邮轮码头到Le Ponton水上出租车的集合地点。
Le Ponton是一家水上餐厅，距离海滩大约5-10分钟船程。
然而，Lyvai的司机不会说英语，他并没有把我们送到集合地点，而是把我们放在一个度假村和游泳池旁边的某个不知名的地方。
于是，我们就这样站在荒郊野外，手机没有信号，语言不通，完全不知道该去哪里才能坐上Le Ponton的出租车。
我们步行前往附近的游泳池（Ouen Toro 游泳池），幸运的是，两位懂英语且从事旅游业的法国女士知道我们要去哪里，并用她们的私家车送我们去水上出租车站。
我给 Lyvai 的一星评价并非针对 Le Ponton，他们的餐厅和服务都非常棒，值得五星好评；也并非针对 Lyvai 在邮轮码头热情友好的工作人员。
这颗星是给那位把我们丢在荒郊野外的巴士司机，以及 Lyvai 在事后对此事漠不关心的态度。
Le Ponton 的那位好心的主人代表我给 Lyvai 打了电话，结果他们竟然把责任推到我们身上。
在此提醒其他可能通过 Lyvai 预订行程的人，除非确定有人会护送你前往下一个目的地，否则千万不要下车。
当地人说这种情况并不罕见。
幸运的是，我们家很坚强，能够应对各种打击；但如果是老年夫妇或更弱势的群体，我会很担心。
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