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I would strongly advise others to avoid this business!
Breckenhill的点评
点评：I am extremely disappointed with this falconry provider’s handling of our booking.
They continue to accept bookings despite current DAERA restrictions, which make it impossible for them to actually deliver the experience as advertised. We only found out after the fact that the service could not go ahead due to these restrictions a few days before the date!
What’s even more frustrating is their refusal to issue a refund. Instead, they are only offering to reschedule — even though the inability to provide the service is entirely outside the customer’s control. Customers should not be expected to carry the burden of regulatory restrictions that the business is fully aware of.
If a company knows it cannot legally or practically provide a service, it should not be taking payments for it! At the very least, it should offer a full refund without resistance.
Very disappointing experience and poor customer service.
I would strongly advise others to avoid this business!
They continue to accept bookings despite current DAERA restrictions, which make it impossible for them to actually deliver the experience as advertised. We only found out after the fact that the service could not go ahead due to these restrictions a few days before the date!
What’s even more frustrating is their refusal to issue a refund. Instead, they are only offering to reschedule — even though the inability to provide the service is entirely outside the customer’s control. Customers should not be expected to carry the burden of regulatory restrictions that the business is fully aware of.
If a company knows it cannot legally or practically provide a service, it should not be taking payments for it! At the very least, it should offer a full refund without resistance.
Very disappointing experience and poor customer service.
I would strongly advise others to avoid this business!
翻译：我对这家猎鹰服务商处理我们预订的方式极其失望。
尽管北爱尔兰农业、环境和农村事务部 (DAERA) 目前有诸多限制，他们仍然接受预订，而这些限制使得他们根本无法提供广告宣传的体验。直到几天前，我们才得知由于这些限制，服务无法进行！
更令人气愤的是，他们拒绝退款。他们只愿意改期——尽管无法提供服务完全超出了客户的控制范围。客户不应该承担企业明知存在监管限制的负担。
如果一家公司明知自己无法合法或实际提供服务，就不应该收取费用！至少，他们应该毫无异议地全额退款。
这是一次非常令人失望的体验，客户服务也很差劲。
我强烈建议大家避开这家公司！
尽管北爱尔兰农业、环境和农村事务部 (DAERA) 目前有诸多限制，他们仍然接受预订，而这些限制使得他们根本无法提供广告宣传的体验。直到几天前，我们才得知由于这些限制，服务无法进行！
更令人气愤的是，他们拒绝退款。他们只愿意改期——尽管无法提供服务完全超出了客户的控制范围。客户不应该承担企业明知存在监管限制的负担。
如果一家公司明知自己无法合法或实际提供服务，就不应该收取费用！至少，他们应该毫无异议地全额退款。
这是一次非常令人失望的体验，客户服务也很差劲。
我强烈建议大家避开这家公司！
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