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Tammy J
Awful and disappointing birthday party experience for my daughter.
Main Event Hoffman Estates的点评
点评：We had my daughter's 10th birthday party here. It was a horrible experience and I felt terrible that my daughter and her friends had such a disappointing experience, especially since this was the most expensive birthday party she has had. The timed events are very short with long wait times in between. The kids essentially had to watch other customers having fun participating in different events while they waited... and waited. Finally, when we did do our first event (which only lasted 15 minutes)--1.5 hours into the party--they got yelled at by the staff the entire time. After dealing with an unsympathetic "party host," I spoke to the manager and he gave us some game cards to distribute to the kids. However, the cards did not work, so during the last 45 minutes of the event, I had multiple kids coming up to me to let me know that their cards did not work. At that point, staff were nowhere to be found to fix it. I would have been better off just purchasing game cards for the kids and letting them run around for two hours. It would have cost a lot less and the kids would have been MUCH happier. I called corporate headquarters after the event to explain the situation. They seemed sympathetic and said someone would call me back to rectify the situation, but I never heard back from Main Event. I urge parents to think twice before throwing away their money on the Main Event "party" package.
翻译：我们在这里为女儿举办了10岁生日派对。这是一次糟糕透顶的经历，我为女儿和她的朋友们感到难过，尤其这是她办过的最贵的生日派对。活动时间很短，而且中间的等待时间很长。孩子们基本上只能眼巴巴地看着其他顾客玩得开心，自己却只能干等着……等啊等。最后，我们终于玩了第一个活动（只有15分钟）——派对已经进行了一个半小时——结果孩子们全程都被工作人员呵斥。在和一位冷漠的“派对主持人”交涉之后，我去找了经理，他给了我们一些游戏卡分发给孩子们。然而，这些卡根本用不了，所以在派对的最后45分钟，好几个孩子都跑来告诉我他们的卡用不了。这时，却找不到任何工作人员来修理。我真应该自己买游戏卡给孩子们，让他们自由自在地玩两个小时。那样做花费会少得多，孩子们也会开心得多。活动结束后，我打电话给公司总部说明了情况。他们似乎很同情，说会有人给我回电解决问题，但我之后再也没收到Main Event的任何消息。我强烈建议家长们在购买Main Event的“派对”套餐之前三思，不要把钱浪费在这种不划算的事情上。
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