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Makayla E
Fallen Leaf Lake Marina (Not Professional)
Fallen Leaf Lake的点评
点评：Extremely disappointing experience at Fallen Leaf Lake Marina.
We arrived hoping to enjoy a relaxing day sailing and were initially helped by a friendly staff member who told us we could dock our boat but might have difficulty finding parking for our trailer. At no point were we told that trailers were not allowed to park on the property. We paid our docking fee and docked the boat before the marina manager, Luke, approached us in a hostile manner and told us we needed to leave.
When I asked for written information regarding the parking rules, I was told everything was online and that their process was based on “respect.” The situation unnecessarily escalated to threats of calling the sheriff.
The frustrating part is that our cabin was only a mile away. Had we simply been informed upfront that trailer parking was prohibited, we would have happily returned it to our cabin.
We completely understand that businesses have rules, but those rules should be clearly communicated and enforced professionally. Instead, we felt unwelcome and disrespected. Even the staff member who originally helped us later apologized for the manager's behavior.
Beautiful lake, but unfortunately a very disappointing customer service experience
If you plan to go with a boat, make sure you have a plan for your trailer by bringing it back to your property since they do not allow trailer parking. If not, you may be yelled at by Jeff and accused of being disrespectful.
We arrived hoping to enjoy a relaxing day sailing and were initially helped by a friendly staff member who told us we could dock our boat but might have difficulty finding parking for our trailer. At no point were we told that trailers were not allowed to park on the property. We paid our docking fee and docked the boat before the marina manager, Luke, approached us in a hostile manner and told us we needed to leave.
When I asked for written information regarding the parking rules, I was told everything was online and that their process was based on “respect.” The situation unnecessarily escalated to threats of calling the sheriff.
The frustrating part is that our cabin was only a mile away. Had we simply been informed upfront that trailer parking was prohibited, we would have happily returned it to our cabin.
We completely understand that businesses have rules, but those rules should be clearly communicated and enforced professionally. Instead, we felt unwelcome and disrespected. Even the staff member who originally helped us later apologized for the manager's behavior.
Beautiful lake, but unfortunately a very disappointing customer service experience
If you plan to go with a boat, make sure you have a plan for your trailer by bringing it back to your property since they do not allow trailer parking. If not, you may be yelled at by Jeff and accused of being disrespectful.
翻译：在Fallen Leaf Lake码头，我们的体验极其糟糕。
我们本来指望能享受一个轻松的航行日，起初还有一位友善的工作人员为我们提供帮助，他告诉我们可以把船停靠在码头，不过拖车可能很难找到停车位。但自始至终，我们都没有被告知拖车是不允许停在码头区域内的。我们支付了停泊费并将船停靠好后，码头经理卢克却带着敌对态度走向我们，要求我们立刻离开。当我索要有关停车规定的书面信息时，对方告诉我所有内容都发布在网上，而且他们的管理原则就是“尊重”。结果事情莫名其妙地升级到了要以报警相威胁的地步。
最让人沮丧的是，我们的木屋其实就在仅一英里之外。倘若事先能告诉我们禁止停放拖车，我们肯定会乖乖把拖车开回木屋旁的。
我们完全理解企业需要有自己的规定。不过，这些规则应当清晰地传达给顾客，并由工作人员专业地执行。然而，我们感觉自己不受欢迎且未得到尊重。就连最初帮助我们的工作人员后来也为经理的行为道了歉。
湖景很美，可惜客服体验实在令人失望。
如果您打算乘船前往，由于那里不允许停放拖车，请务必提前安排好将拖车运回自己住所的计划。否则的话……你可能会被杰夫吼斥，还会被指责不尊重人。
我们本来指望能享受一个轻松的航行日，起初还有一位友善的工作人员为我们提供帮助，他告诉我们可以把船停靠在码头，不过拖车可能很难找到停车位。但自始至终，我们都没有被告知拖车是不允许停在码头区域内的。我们支付了停泊费并将船停靠好后，码头经理卢克却带着敌对态度走向我们，要求我们立刻离开。当我索要有关停车规定的书面信息时，对方告诉我所有内容都发布在网上，而且他们的管理原则就是“尊重”。结果事情莫名其妙地升级到了要以报警相威胁的地步。
最让人沮丧的是，我们的木屋其实就在仅一英里之外。倘若事先能告诉我们禁止停放拖车，我们肯定会乖乖把拖车开回木屋旁的。
我们完全理解企业需要有自己的规定。不过，这些规则应当清晰地传达给顾客，并由工作人员专业地执行。然而，我们感觉自己不受欢迎且未得到尊重。就连最初帮助我们的工作人员后来也为经理的行为道了歉。
湖景很美，可惜客服体验实在令人失望。
如果您打算乘船前往，由于那里不允许停放拖车，请务必提前安排好将拖车运回自己住所的计划。否则的话……你可能会被杰夫吼斥，还会被指责不尊重人。
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