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390mannyc
Worst trip due to staff lack of preparation
Conway Scenic Railroad的点评
点评：May I start by saying that under ideal circumstances this would be an expensive but enjoyable trip. This trip was Oct 2926. I also acknowledge that the weather is uncontrollable as is the peak of the fall foliage season.
That being said I feel that this was a horrible trip due to the unpreparedness of the staff. Instructions at online pre-purchase of tickets states to pickup a paper boarding pass at “will call”. There is no “will call” window. There is a crowd of people trying form a line to get to the “ticket window” to get there pass. Once they get there pass there is another line that is not discernible from the first line that is the boarding line. They run adjacent to each other and slowly word leaks out that this is the case. Too bad for the people that waited in the wrong line. There are no ropes or directional signs to assist. Staff does not come outside to tell any one of this or offer verbal direction.
There is no food allowed on the train. Once we were able to board the train an announcement was made over speaker that a pre-ordered lunch can be picked up in the snack/bar car. Making a trip to the restroom and a side trip to the snack car, located in same car, is a test of patience and endurance. Only to be told, when you arrive at the front of the line to pickup your lunch, that they forgot to load the lunches at the embarkation station. This could have at least been announced over the speaker system. Passengers seated at tables in the dining car had to also endure the constant jostling of all the passengers trying to get to restrooms and the snack bar.
We had seats in the dome car. As posted in the ticket pricing these seats are twice the cost of standard seating. What we paid for was a car that had no heat and in fact the air conditioning was turned on several times. The temperature outside was in the low 40’s and inside the dome a chilly 63 degrees while standard cars were in the 70’s. (I have pictures, you can’t make this stuff up). As said earlier it was raining and the dome windows were streaming water into the cabin. Maintenance was prepared with a roll of duct tape within easy reach. (I have pictures) They taped windows more than once. Paper towels were issued to try and clear windows.
Now I understand that things can happen on an old train. However this is their peak season. It is a very short season and not their first season. I would think that they would have the system refined to the point of mitigating these problems. Just as they had duct tape handy, although primitive as that is, they were ill prepared at best. No compensation was offered for our inconvenience or discomfort beyond having to ask for a refund for a lunch not delivered. This can happen to you and I can’t recommend a roll of the dice to make this trip. A simple drive to Crawford Notch and return would have been easier and cheaper.
That being said I feel that this was a horrible trip due to the unpreparedness of the staff. Instructions at online pre-purchase of tickets states to pickup a paper boarding pass at “will call”. There is no “will call” window. There is a crowd of people trying form a line to get to the “ticket window” to get there pass. Once they get there pass there is another line that is not discernible from the first line that is the boarding line. They run adjacent to each other and slowly word leaks out that this is the case. Too bad for the people that waited in the wrong line. There are no ropes or directional signs to assist. Staff does not come outside to tell any one of this or offer verbal direction.
There is no food allowed on the train. Once we were able to board the train an announcement was made over speaker that a pre-ordered lunch can be picked up in the snack/bar car. Making a trip to the restroom and a side trip to the snack car, located in same car, is a test of patience and endurance. Only to be told, when you arrive at the front of the line to pickup your lunch, that they forgot to load the lunches at the embarkation station. This could have at least been announced over the speaker system. Passengers seated at tables in the dining car had to also endure the constant jostling of all the passengers trying to get to restrooms and the snack bar.
We had seats in the dome car. As posted in the ticket pricing these seats are twice the cost of standard seating. What we paid for was a car that had no heat and in fact the air conditioning was turned on several times. The temperature outside was in the low 40’s and inside the dome a chilly 63 degrees while standard cars were in the 70’s. (I have pictures, you can’t make this stuff up). As said earlier it was raining and the dome windows were streaming water into the cabin. Maintenance was prepared with a roll of duct tape within easy reach. (I have pictures) They taped windows more than once. Paper towels were issued to try and clear windows.
Now I understand that things can happen on an old train. However this is their peak season. It is a very short season and not their first season. I would think that they would have the system refined to the point of mitigating these problems. Just as they had duct tape handy, although primitive as that is, they were ill prepared at best. No compensation was offered for our inconvenience or discomfort beyond having to ask for a refund for a lunch not delivered. This can happen to you and I can’t recommend a roll of the dice to make this trip. A simple drive to Crawford Notch and return would have been easier and cheaper.
翻译：首先我想说，在理想情况下，这会是一次费用不菲但令人愉快的旅行。这次旅行是在10月29日进行的。我也明白天气是无法控制的，秋季赏叶的最佳时节同样也是如此。
话虽如此，但由于工作人员毫无准备，我觉得这次旅行糟糕透顶。网上购票说明中提到需在“取票处”领取纸质登机牌，但实际上根本没有所谓的“取票处”。有许多人试图排成队列去“售票窗口”获取通行证。拿到通行证后，又会出现另一条队伍——这条队伍与第一条几乎难以区分，其实就是登机队列。这两条队伍并排排列，渐渐地，人们才意识到实际情况如此。那些排错队的人可就惨了。现场没有任何绳索或指示牌来引导人群，工作人员也从不走出柜台向任何人说明情况或提供指引。火车上禁止携带食物。我们登上火车后，广播里通知说可以到餐车/酒吧车领取预先订购的午餐。要去洗手间，还得顺道去同节车厢里的餐车，这个过程极其考验人的耐心与忍耐力。而当你排到队伍最前面准备取餐时，却被告知：车站方面忘了把午餐装上火车。至少也可以通过广播系统来通知一下吧。坐在餐车桌旁的乘客们还得忍受那些试图去洗手间或零食吧的乘客们不断造成的拥挤与推搡。
我们买的是穹顶车厢的座位。正如票价说明中所写，这类座位的费用是普通座位的两倍。但我们付了钱换来的却是一节没有暖气的车厢，事实上空调还多次被开启。当时室外温度只有40多华氏度，而穹顶形车厢内的温度仅为63华氏度，普通的列车车厢内温度则维持在70华氏度左右。（我有照片为证，这种事可不是凭空编造的。）如前所述，当时正在下雨，穹顶形车厢的窗户上满是雨水，水不断流进车厢内。维修人员手边随时备有一卷管道胶带。（我也有照片）他们多次用胶带粘贴窗户。此外还发给了纸巾，试图以此清理车窗上的水迹。
现在我明白了，老式列车上出现各种状况也是可能的。不过，现在正是他们的旺季。这个旺季持续时间很短，而且也并非他们的首个旺季。我原以为他们应该已经把相关系统完善到能避免这些问题的程度了。虽然他们手头有类似管道胶带这样的简易工具，但充其量也只能说是准备不足罢了。除了让我们申请退还未提供的午餐费用外，他们并未为我们的不便与不适提供任何补偿。这种事也有可能发生在您身上，因此我并不建议冒险去进行这次旅行。直接开车去克劳福德诺奇然后再返回，会更简单也更省钱。
话虽如此，但由于工作人员毫无准备，我觉得这次旅行糟糕透顶。网上购票说明中提到需在“取票处”领取纸质登机牌，但实际上根本没有所谓的“取票处”。有许多人试图排成队列去“售票窗口”获取通行证。拿到通行证后，又会出现另一条队伍——这条队伍与第一条几乎难以区分，其实就是登机队列。这两条队伍并排排列，渐渐地，人们才意识到实际情况如此。那些排错队的人可就惨了。现场没有任何绳索或指示牌来引导人群，工作人员也从不走出柜台向任何人说明情况或提供指引。火车上禁止携带食物。我们登上火车后，广播里通知说可以到餐车/酒吧车领取预先订购的午餐。要去洗手间，还得顺道去同节车厢里的餐车，这个过程极其考验人的耐心与忍耐力。而当你排到队伍最前面准备取餐时，却被告知：车站方面忘了把午餐装上火车。至少也可以通过广播系统来通知一下吧。坐在餐车桌旁的乘客们还得忍受那些试图去洗手间或零食吧的乘客们不断造成的拥挤与推搡。
我们买的是穹顶车厢的座位。正如票价说明中所写，这类座位的费用是普通座位的两倍。但我们付了钱换来的却是一节没有暖气的车厢，事实上空调还多次被开启。当时室外温度只有40多华氏度，而穹顶形车厢内的温度仅为63华氏度，普通的列车车厢内温度则维持在70华氏度左右。（我有照片为证，这种事可不是凭空编造的。）如前所述，当时正在下雨，穹顶形车厢的窗户上满是雨水，水不断流进车厢内。维修人员手边随时备有一卷管道胶带。（我也有照片）他们多次用胶带粘贴窗户。此外还发给了纸巾，试图以此清理车窗上的水迹。
现在我明白了，老式列车上出现各种状况也是可能的。不过，现在正是他们的旺季。这个旺季持续时间很短，而且也并非他们的首个旺季。我原以为他们应该已经把相关系统完善到能避免这些问题的程度了。虽然他们手头有类似管道胶带这样的简易工具，但充其量也只能说是准备不足罢了。除了让我们申请退还未提供的午餐费用外，他们并未为我们的不便与不适提供任何补偿。这种事也有可能发生在您身上，因此我并不建议冒险去进行这次旅行。直接开车去克劳福德诺奇然后再返回，会更简单也更省钱。
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