点评:I purchased a Burberry coat from the Hackney Burberry outlet that was presented as discounted. After purchase, I was unable to find any evidence that this specific model was ever sold in Burberry’s mainline stores or online, suggesting it was produced specifically for outlet sale. While the item is genuine Burberry, this means the “discount” appears to be based on an internal or notional RRP rather than a real previous retail price. Shoppers should be aware that some outlet items may be made exclusively for outlets and not reduced from mainline retail prices.
Staff presence was minimal throughout my visit. The checkout area was repeatedly left unattended, and when staff eventually returned, multiple employees used the same dismissive phrasing (“Are you ready to pay now?”), implying the customer was at fault for waiting at an empty till. This occurred with three different staff members and appeared to be a consistent behavior rather than an isolated incident. Overall, the staff attitude was indifferent and at times came across as hostile. This experience aligns with previous reviews mentioning poor customer service.
翻译:我在哈克尼的Burberry奥特莱斯购买了一件标明打折的Burberry外套。购买后,我找不到任何证据表明这款外套曾在Burberry的专卖店或线上销售过,这表明它是专门为奥特莱斯销售而生产的。虽然这件外套是正品Burberry,但这也就意味着所谓的“折扣”似乎是基于内部或名义建议零售价,而非实际的零售价格。消费者应该注意,一些奥特莱斯商品可能是专供奥特莱斯销售的,其价格并非基于专卖店的零售价。
在我购物期间,店员几乎无人值守。收银台多次无人看管,即使店员最终回来,也都是用同样敷衍的语气问顾客“您现在准备好付款了吗?”,暗示顾客在空荡荡的收银台前等待是顾客的错。这种情况发生在三位不同的店员身上,而且似乎并非个例,而是店员的惯常做法。总的来说,店员的态度冷漠,有时甚至带有敌意。这次经历与之前评论中提到的糟糕的客户服务相符。