点评:From the moment we arrived, the magic began. Casey kindly helped us park, and then we were welcomed by the lovely reception team while collecting our tickets — smiles all round.
At the station we met “William the Wizard” (also known as Fraser), who is absolutely brilliant. Wizard, Nutcracker, comic genius — he does it all! His performance is engaging, hilarious, and genuinely entertaining for adults too. A special thank you as well to George on the platform for keeping everything running smoothly.
The train ride itself was pure magic. This trip was our son’s Christmas present, and he loved it so much that he cried when it ended. Because we live far away, we decided to buy another train ticket — and thanks to Charlotte, who was incredibly kind and helpful, the process was smooth and stress-free. Thank you so much for your help!
The staff are truly amazing: incredibly helpful, friendly, and full of warmth. The café and food stands are great too. The longer programmes can be a bit much for our son, as he’s autistic and has a short attention span, but the train ride is exactly what we come for — and it never disappoints.
Thank you all for creating such a special, unforgettable experience. We’ll be talking about it for a long time (and probably booking again very soon!). 🚂✨
翻译:从我们抵达的那一刻起,奇妙之旅便开始了。凯西热情地帮我们停车,之后我们取票时,受到了热情友好的接待团队的欢迎——每个人都笑容满面。
在车站,我们遇到了“魔法师威廉”(也叫弗雷泽),他真是太棒了!魔法师、胡桃夹子、喜剧天才——他样样精通!他的表演引人入胜、妙趣横生,而且对成年人来说也极具娱乐性。还要特别感谢站台上的乔治,他让一切井然有序。
火车之旅本身就是一场奇妙的体验。这次旅行是我们送给儿子的圣诞礼物,他非常喜欢,以至于旅程结束时都哭了。因为我们住得比较远,所以我们决定再买一张火车票——多亏了夏洛特,她非常友善热情,整个购票过程轻松无压力。非常感谢您的帮助!
工作人员真的非常棒:热情友好,乐于助人。咖啡馆和小吃摊也很不错。较长的行程对我们儿子来说可能有点长,因为他患有自闭症,注意力难以集中,但火车之旅正是我们此行的目的——而且从未让我们失望。
感谢你们创造了如此特别、难忘的体验。我们会一直津津乐道(而且可能很快就会再次预订!)。🚂✨