Terrible customer service and very expensive - IFLY Manchester Indoor Skydiving (斯特雷特福德) - IFLY Manchester Indoor Skydiving - 1040条旅客点评与比价

Marie B

Terrible customer service and very expensive

IFLY Manchester Indoor Skydiving的点评

2026年10月28日发布于: 海外

点评：Don’t waste your money. Overpriced for what you get with additional charges to fly higher. Customer service is terrible. I am so disappointed with the customer service we received yesterday on our visit to iFly Skydiving at Trafford Centre. It completely ruined our experience. I paid £112.98 including booking fee for vouchers for my son and daughter in law to have 2 flights each. They were a birthday present. My daughter in law booked the session for a 9.30am slot. We live two hours away so left home at 6.45am. On arrival my son and daughter in law were told they only had one voucher booked in for one person and there was nothing they could do about it. Even though my son had completed the relevant forms and watched the safety videos and had experienced this skydive before. They could give us another slot at 9pm so only a 12 hour wait which we couldn’t do. My daughter in law didn’t realise she had two vouchers and thought the two flights offer was for two people. Yes an error on our part but the unhelpful attitude of the staff was very disappointing. The person on reception wasn’t listening to our situation or explanation, was unsympathetic and is obviously trained to just give a stock answer of sorry can’t help. The vouchers were due to run out soon and due to illness and a pretty crap year we hadn’t used them earlier. So we couldn’t rearrange for another day. In any case the idea was for my son and his new wife to experience this together. What made us feel worse was that some attendees told my daughter in law that the previous group was much larger so there was space to add my son into their group. I cannot understand why they couldn’t add my son into the group or why we couldn’t get a refund for the unused voucher or even the opportunity to extend the vouchers deadline so we could book a different date. I have now read other reviews about the poor customer service and I’m kicking myself for not seeing these before I bought the vouchers. Shame on you iFly for treating people like this

翻译：千万别浪费钱。价格虚高，而且想要飞得更高还需额外付费。客服服务也糟糕透顶。昨天我们去特拉福德中心的iFly跳伞中心体验时，糟糕的客服服务彻底毁了我们的体验。我支付了112.98英镑，其中包括预订费，为儿子和儿媳分别购买了可各体验两次跳伞的代金券，这些原本是作为生日礼物的。我的儿媳预订了上午9点半的体验时段。我们住的地方离那儿有两个小时的车程，所以我们早上6点45分就离家了。到达后，我的儿子和儿媳被告知，系统里只预订了一个人的体验券，他们也无能为力。其实我的儿子已经填好了相关表格、观看了安全视频，而且还曾经参加过跳伞体验。他们提出可以给我们安排晚上9点的时段，那样也只需要等待12个小时而已，但我们实在等不了那么久。我的儿媳并未意识到自己手头有两张优惠券，还以为那个“两张机票的优惠套餐”是针对两个人的。确实是我们这边弄错了，但工作人员那种毫无帮助的态度实在令人失望。前台人员根本不听我们讲述情况或解释缘由，毫无同情心，显然只被训练成会说“很抱歉，我帮不上忙”这种套话而已。那些优惠券马上就要过期了，由于家人生病，加上这一年过得实在不顺，我们才没能及早使用它们。所以我们无法重新安排到别的日期。无论如何，初衷是让我的儿子和他的新婚妻子一起体验这次活动。更让我们难受的是，一些参与者告诉我儿媳，之前的团体规模要大得多，因此完全可以把我儿子也加进去。我实在想不通，他们为什么不能把我儿子加入那个团体，为什么我们不能得到未使用券的退款，甚至连延长券的有效期以便我们重新预订其他日期的机会都没有。我现在读了其他关于其糟糕客户服务的评论，真后悔在购买代金券之前没有看到这些评价。iFly，你们这样对待顾客真是可耻。

查看全部 1040 条点评