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Damien N
Worst Customers Service experienced.
库克山直升机游的点评
点评：We are extremely upset by the customer service. We have been sitting waiting for our booking @9.am for 3 hours to fly out. We were told constantly to wait sitting right in front of the reception. Every 30 mins we check with the receptions only to be told we are on standby and that a personnel will come to weight us and give us a wristband. We waited with our two little kids, 30 mins pass and noone came. We check again and told us to wait. While we watch other people constantly pass going on the helicopter. We checked in again after 1hour waiting again only to be told someone will get to us. Our patience was really running low, as two hours has passed our original flight booking time. No notification what is happening and only to be told it's due to weather but we seeing others are passing us to go on their flights. My kids were getting agitated from waiting and I wanted to cry. The reception keeps pushing us from one person to another telling us different reasons. We fully paid for our flights and understand the weather delay.
After waiting more than 3hours they now tell us we can't fly out the route we booked for, while all the others people has already gone on their flight. After more than 3hours, we just can't handle it anymore and cancel our booking for a refund. This is the worst experience and customer service we have endure and experience.
All they could say is sorry and nothing else.
After waiting more than 3hours they now tell us we can't fly out the route we booked for, while all the others people has already gone on their flight. After more than 3hours, we just can't handle it anymore and cancel our booking for a refund. This is the worst experience and customer service we have endure and experience.
All they could say is sorry and nothing else.
翻译：我们对客户服务非常不满。我们坐在那里等着我们早上 9 点预订的航班，等了 3 个小时才起飞。他们一直告诉我们坐在接待处前面等着。每隔 30 分钟我们就会去接待处确认一次，结果却被告知我们处于待命状态，会有工作人员来称重并给我们腕带。我们带着两个小孩等了 30 分钟，30 分钟过去了，没有人来。我们再次确认，他们告诉我们要等待。与此同时，我们看到其他人不断经过并登上直升机。我们等了一个小时后再次办理登机手续，却被告知会有人来接我们。我们的耐心真的快耗尽了，因为已经超过我们最初预订的航班时间两个小时了。没有人通知发生了什么事，只被告知是因为天气原因，但我们看到其他人经过我们并登上他们的航班。我的孩子们等得焦躁不安，我都想哭了。接待处不断地给我们推来推去，告诉我们各种理由。我们已经全额支付了机票费用，理解天气延误的原因。
等了三个多小时，他们现在告诉我们，我们预订的航线无法起飞，而其他人都已经登机了。三个多小时过去了，我们实在无法忍受，只好取消预订并要求退款。这是我们经历过的最糟糕的体验，也是最糟糕的客户服务。
他们除了说“抱歉”之外，什么也没说。
等了三个多小时，他们现在告诉我们，我们预订的航线无法起飞，而其他人都已经登机了。三个多小时过去了，我们实在无法忍受，只好取消预订并要求退款。这是我们经历过的最糟糕的体验，也是最糟糕的客户服务。
他们除了说“抱歉”之外，什么也没说。
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