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MrsEWyrick
Avoid this unprofessional company
库克山直升机游的点评
点评：AVOID THIS UNPROFESSIONAL COMPANY. This is a nightmare company to work with. We booked a quick 20 minute ride for 11:30, only to be emailed, not called, to say that our ride had been bumped to 12pm and we needed to call them to confirm our spot. We called and left a message since nobody decided to pick up. We arrived at 11:15 and were told that we probably won't fly at 12 either but could PAY MORE and get on the 1pm flight. We were given a guarantee it would fly. So, we decided to wait around until check in for that flight after paying the required amount to 'upgrade'. We went to check in at 12:45 only to be told they cancelled it and we could wait another hour if we wanted to. We asked to speak with their manager and she decided to cancel the flight then go on break to smoke in the parking lot. After she finally decided to come back, she told us that she can't process a refund for us and to contact a completely different company. When I asked the manager if there was a NZ business complaint agency, she refused to tell me and kept avoiding giving any information. I had to find out through a Google search. We've stayed in NZ for 10 days and haven't run into such a dishonest, unprofessional company and staff as this one. Save your time and money for a better, reputable and professional company. -10/10, would never recommend.
翻译：避免这家不专业的公司。这家公司简直就是噩梦。我们预订了 11:30 的 20 分钟快速车程，结果只收到电子邮件，而不是电话，说我们的车程已推迟到 12 点，我们需要打电话给他们确认我们的座位。我们打电话留言，因为没有人决定接我们。我们 11:15 到达，被告知我们可能也不会在 12 点起飞，但可以多付点钱，搭乘下午 1 点的航班。我们得到了保证，可以起飞。因此，我们决定在支付“升级”所需的金额后，等到办理登机手续。我们在 12:45 去办理登机手续，却被告知他们取消了航班，如果我们愿意，可以再等一个小时。我们要求与他们的经理谈话，她决定取消航班，然后休息一下，去停车场抽烟。在她最终决定回来后，她告诉我们她无法为我们办理退款，并让我们联系一家完全不同的公司。当我问经理是否有新西兰商业投诉机构时，她拒绝告诉我，并一直回避提供任何信息。我不得不通过谷歌搜索找到答案。我们在新西兰呆了 10 天，从未遇到过像这家这样不诚实、不专业的公司和员工。省下你的时间和金钱，选择一家更好、信誉良好、专业的公司。-10/10，永远不会推荐。
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