点评:I am very frustrate and disappointed. I ordered a smoked salmon trio as a gift to a family member on line. I entered the shipping address and confirmed it was accurate, but it defaulted to my own home address. I called to get it corrected, but it was after hours, so I left a detailed message asking to redirect my order to the correct shipping address. When I called this morning to get it corrected, I was told that nothing could be done to change the order. This is unacceptable, and I has happened before, in previous years when I place and online order. It defaulted away from the shipping address at the final payment step, but in previous years, I was able to reach someone by phone to get it corrected. I suspect this happens frequently, a glitch in the web site ordering software. Sometimes, it goes through correctly, but the next order defaults away from the correct shipping address to sending it to my address. I like your product, but if I cannot be certain that I can have gifts sent to the proper address, I will not order anything more from you in the future. I plan to enter thus review on google, facebook, and other social media accounts, so that other people will not be caught in this trap. Maybe, widespread reviews of this expensive flawed process will motivate SeaBear to fix this problem, or allow for easy correction of a misdirected gift shipping address.
翻译:我非常沮丧和失望。我在网上订购了一份烟熏三文鱼三件套作为礼物送给家人。我输入了收货地址并确认无误,但系统却默认发送到了我的家庭住址。我打电话要求更正,但当时已过下班时间,所以我留言详细说明了如何将订单更改为正确的收货地址。今天早上我再次致电询问,却被告知无法更改订单。这令人无法接受,而且这种情况以前也发生过。往年我在网上订购商品时,系统总是在最后付款步骤自动将收货地址更改为其他地址,但以前我都能通过电话联系到客服人员进行更正。我怀疑这种情况经常发生,可能是网站订购软件的故障。有时订单会正常处理,但下次下单时又会自动将收货地址更改为我的家庭住址。我喜欢你们的产品,但如果我不能确保礼物能寄送到正确的地址,以后我将不会再从你们这里订购任何东西。我计划在谷歌、脸书和其他社交媒体账号上发布这条评论,以免其他人上当受骗。或许,广泛传播的负面评论能够促使SeaBear公司修复这个问题,或者至少能够方便地更正错误的礼品寄送地址。