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Victoria H
Kierland Commons Experience with their Security Management
Kierland Commons的点评
点评：I am extremely disappointed with how this incident was handled by Kierland Commons Security Manager, Mark Kea.
After my vehicle was involved in a hit-and-run in the Kierland Commons parking lot, by a member of the cleaning staff, I left Mr. Kea a voicemail on Saturday, July 18, requesting a return call regarding the incident. Unfortunately, I never received a response.
As someone who works at Kierland Commons, I expected a higher level of professionalism, communication, and concern. Instead, I had to flag down an employee driving a golf cart just to locate the security office myself.
The lack of follow-up and assistance during a situation involving property damage is unacceptable. Additionally, the parking lot design is extremely narrow, making it difficult to navigate safely and increasing the risk of accidents.
I hope Kierland Commons takes both customer and employee safety more seriously and improves its response to incidents like this in the future.
After my vehicle was involved in a hit-and-run in the Kierland Commons parking lot, by a member of the cleaning staff, I left Mr. Kea a voicemail on Saturday, July 18, requesting a return call regarding the incident. Unfortunately, I never received a response.
As someone who works at Kierland Commons, I expected a higher level of professionalism, communication, and concern. Instead, I had to flag down an employee driving a golf cart just to locate the security office myself.
The lack of follow-up and assistance during a situation involving property damage is unacceptable. Additionally, the parking lot design is extremely narrow, making it difficult to navigate safely and increasing the risk of accidents.
I hope Kierland Commons takes both customer and employee safety more seriously and improves its response to incidents like this in the future.
翻译：对于Kierland Commons的安保主管马克·基亚处理此次事件的方式，我感到极其失望。
我的车辆在Kierland Commons的停车场内被一名清洁工人撞后逃逸。7月18日星期六，我给基亚先生留下了语音留言，请求他就此事回电给我。遗憾的是，我始终没有收到任何回复。
作为在Kierland Commons工作的一员，我原本期望能看到更高水平的专业素养、沟通方式以及对他人的关怀。然而事实并非如此。我不得不拦下一名驾驶高尔夫球车的员工，才勉强找到安保办公室。
在发生财物损坏的情况时，毫无后续处理措施与协助，这是不可接受的。此外，停车场的通道极其狭窄，不仅难以安全通行，还大大增加了事故发生的风险。
希望Kierland Commons能更加重视顾客与员工的安全，并在今后针对此类事件做出更妥善的应对。
我的车辆在Kierland Commons的停车场内被一名清洁工人撞后逃逸。7月18日星期六，我给基亚先生留下了语音留言，请求他就此事回电给我。遗憾的是，我始终没有收到任何回复。
作为在Kierland Commons工作的一员，我原本期望能看到更高水平的专业素养、沟通方式以及对他人的关怀。然而事实并非如此。我不得不拦下一名驾驶高尔夫球车的员工，才勉强找到安保办公室。
在发生财物损坏的情况时，毫无后续处理措施与协助，这是不可接受的。此外，停车场的通道极其狭窄，不仅难以安全通行，还大大增加了事故发生的风险。
希望Kierland Commons能更加重视顾客与员工的安全，并在今后针对此类事件做出更妥善的应对。
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