点评:Even though we never got a chance to meet the team at Fun Rentals Key West, my booking and communication experience was about as professional as it gets. I booked 3 Scoot Coupe scooters last week for a day to cruise around the island with my wife and 2 other couples. Sadly, we got a call from a rep there 2 days before alerting me of some mechanical issues the vehicles were having. They could not fulfill the rental agreement and were very sorry for the last minute cancellation. I aslo rec'd a call from the owner, Dom Livodi offering alternatives. Great guy and very sincere in his demeanor. Unfortunately we could not get together on days and times with his alternative choices but the overall experience was about as positive as it could get. He refunded my CC immediately and told me to call him personally the next time we are in town.
I believe the best initial contact with a company that do not end up as a "sale" are the ones that leave the best experience for future sales down the road.
Thanks Dom! And a shout out to your team for their customer service excellence.
We will see you one day soon and rent all of our "Fun Vehicles" from you when in Key West!
Warm Regards,
Bob B. Danbury CT
翻译:虽然我们没能见到Fun Rentals Key West的团队,但我的预订和沟通体验非常专业。上周我预订了三辆Scoot Coupe踏板摩托车,打算和妻子以及另外两对夫妇一起环岛骑行一天。可惜的是,出发前两天,我们接到他们的电话,告知车辆存在一些机械故障。他们无法履行租赁协议,并对临时取消深表歉意。之后,我又接到了老板Dom Livodi的电话,他提供了其他选择。Dom人很好,态度也很真诚。虽然我们无法选择他提供的替代方案,但整体体验已经非常不错了。他立即将款项退还到我的信用卡,并告诉我下次来基韦斯特时可以亲自给他打电话。
我认为,与一家公司建立良好的初次联系,即使最终没有达成交易,也能为未来的合作留下良好的印象。
谢谢Dom!也感谢你的团队提供的卓越客户服务。我们很快就会见到您,到时候去基韦斯特的时候,一定会从您那里租下我们所有的“娱乐用车”!
致以诚挚的问候,
鲍勃·B,康涅狄格州丹伯里