点评:My wife and I have been coming up here for over 40 years, skiing with our now grown children and love this place. We recently came up for a week of golf and had a great experience, the staff was great from check in (Paige was very helpful and friendly) to food service. We stayed at the main lodge in one of the recently renovated rooms (they did a great job on the updates...) which was clean and bright. Overall, a great experience and would have given it a 5 star rating, but upon check out we noticed a $50 'change fee' on the folio summary. When I checked out and turned in the room keys, I asked about the charge and was informed that when I changed a golf tee time (we dropped one day of golf, which I had done less than 24 hours after making the reservation) I was informed there would be a fee. My response was I did not remember being informed of the fee and the response from the person at the 'welcome center' was "we record every phone conversation and we'll review this and get back to you". WOW... what a response, I'm being recorded to have it played back to validate a change fee and not for "quality purposes" as they state in the automated reservation call bank. I love this place but this has left a really bad impression and will have me looking elsewhere for future lodging/golf/skiing... sorry to leave Boyne but this is a deal breaker for me!
翻译:我和妻子来这里已经40多年了,我们带着如今已成年的孩子们一起滑雪,我们非常喜欢这里。最近我们来这里打了一周的高尔夫,体验非常棒。从入住(佩奇非常乐于助人,也很友好)到餐饮服务,工作人员都非常出色。我们住在主屋,是最近翻新的房间之一(翻新工作做得非常好……),干净明亮。总的来说,这是一次很棒的体验,本来想给五星好评的,但退房时,我们发现账单摘要上有50美元的“更改费”。退房交回房间钥匙时,我询问了费用,被告知如果我更改高尔夫开球时间(我们取消了一天的高尔夫,而我是在预订后不到24小时就取消了),就会被收取费用。我的回答是我不记得被告知过这笔费用,“接待中心”的人回复说:“我们会记录每一次通话,我们会审核并回复您。”哇……这回复太给力了!我被录音了,是为了确认更改费用,而不是像自动预订呼叫库里说的那样,为了“质量考虑”。我很喜欢这个地方,但这给我留下了非常糟糕的印象,以后我得另寻住处/打高尔夫/滑雪了……很遗憾要离开博因,但这对我来说是致命的!