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McNay Art Museum的点评
点评：My husband and I visited the McNay Art Museum the afternoon of 8/13 specifically to take a photo with the Robert Indiana LOVE sculpture, which holds a very special place in our hearts. My husband proposed to me in front of a LOVE sculpture in Arkansas years ago, and since then, we have made it a tradition to visit other LOVE sculptures whenever we find them and take a picture together. We have quite a collection now, so being able to add the McNay’s to our collection was something we were genuinely excited about.
2 women nearby were kind enough to take our photo. I stepped over what appeared to be a low railing so I could stand beside the sculpture and knowing not to touch anything, but not realizing that I was somewhere I should not have been. Suddenly, there was very loud startling banging on the glass, and I looked up to see a man inside aggressively pounding while motioning for me to move away from the sculpture. I was embarrassed, particularly because the person outside, my husband and the person taking our photo were all caught off guard by the interaction.
I completely understand the importance of protecting the artwork, and I sincerely apologize for not realizing that I had crossed a boundary. The other LOVE sculptures we have visited have not had the same type of barrier surrounding them, no signage was there that I saw so it simply wasn’t obvious to me that I was in an area I shouldn’t have entered. Lesson learned and I accept full responsibility.
That said as we focus on guest interaction, I do wish the situation had been handled differently. The doors were very close to where the glass was being struck. Stepping out with a simple, “Ma’am, please step outside of the barrier,” would have communicated the same message without the startling and embarrassing experience of someone pounding aggressively on the glass.
I’m sharing this in hopes that this can be a learning opportunity for both visitors and staff. Perhaps clearer signage around outdoor installations could help visitors understand where they may and may not stand, and a kind verbal reminder would go a long way when someone is simply unaware.
We love the tradition behind these sculptures and were disappointed that what should have been a sweet addition to our collection ended so awkwardly. Needless to say, we bypassed touring the rest of the museum.
2 women nearby were kind enough to take our photo. I stepped over what appeared to be a low railing so I could stand beside the sculpture and knowing not to touch anything, but not realizing that I was somewhere I should not have been. Suddenly, there was very loud startling banging on the glass, and I looked up to see a man inside aggressively pounding while motioning for me to move away from the sculpture. I was embarrassed, particularly because the person outside, my husband and the person taking our photo were all caught off guard by the interaction.
I completely understand the importance of protecting the artwork, and I sincerely apologize for not realizing that I had crossed a boundary. The other LOVE sculptures we have visited have not had the same type of barrier surrounding them, no signage was there that I saw so it simply wasn’t obvious to me that I was in an area I shouldn’t have entered. Lesson learned and I accept full responsibility.
That said as we focus on guest interaction, I do wish the situation had been handled differently. The doors were very close to where the glass was being struck. Stepping out with a simple, “Ma’am, please step outside of the barrier,” would have communicated the same message without the startling and embarrassing experience of someone pounding aggressively on the glass.
I’m sharing this in hopes that this can be a learning opportunity for both visitors and staff. Perhaps clearer signage around outdoor installations could help visitors understand where they may and may not stand, and a kind verbal reminder would go a long way when someone is simply unaware.
We love the tradition behind these sculptures and were disappointed that what should have been a sweet addition to our collection ended so awkwardly. Needless to say, we bypassed touring the rest of the museum.
翻译：8月13日下午，我和丈夫特意前往麦克尼艺术博物馆，就是为了与罗伯特·印第安纳创作的“LOVE”雕塑合影。这座雕塑在我们心中有着极其特殊的意义。多年前，丈夫曾在阿肯色州的一座“LOVE”雕塑前向我求婚。从那以后，每当我们发现其他地方也有“LOVE”雕塑时，都会去参观并一起拍照留念。如今，我们已经收集了不少这样的照片啦。因此，能够把麦克奈艺术馆的藏品纳入我们的收藏，真的让我们兴奋不已。
旁边有两位女士好心地帮我们拍照。我跨过了看似很低的围栏，为的是能站在雕塑旁拍照；我明白绝不能触碰任何东西，却没意识到自己已经进入了不该进入的区域。突然，玻璃上传来了极其响亮且吓人的敲击声。我抬头一看，发现里面有个男人正在用力敲打着什么，同时还示意我离那座雕塑远一点。我感到非常尴尬，尤其是因为外面的那个人——我的丈夫，还有为我们拍照的人——都被这一幕搞得措手不及。
我完全理解保护艺术品的重要性，对于自己无意中逾越了界限这一点，我真诚地表示歉意。我们之前参观过的其他“LOVE”雕塑周围并没有设置类似的阻碍物，我也没有看到任何警示标志，因此我完全没意识到自己身处一个不该进入的区域。这次教训我记下了，我承担全部责任。
话虽如此，由于我们非常重视与游客的互动，我真心希望当时的情况能得到不同的处理。那些门离玻璃被敲打的位置非常近。当时只要简单地说一句：“女士，请您离开 Barrier 区域即可。”这样的话就能传达相同的信息，而不会出现有人用力敲打玻璃这种令人震惊又尴尬的情况。
我分享这些，是希望这能成为游客和工作人员的一个学习契机。或许在户外装置周围设置更清晰的标识，能帮助游客了解哪些地方可以站、哪些地方不可以站；而当有人并不知情时，友善的口头提醒也会大有帮助。我们很喜欢这些雕塑背后的传统寓意，但原本应该为我们的收藏增添光彩的作品却以如此尴尬的方式收场，这让我们颇为失望。不用说，我们后来也放弃了参观博物馆的其他展区。
旁边有两位女士好心地帮我们拍照。我跨过了看似很低的围栏，为的是能站在雕塑旁拍照；我明白绝不能触碰任何东西，却没意识到自己已经进入了不该进入的区域。突然，玻璃上传来了极其响亮且吓人的敲击声。我抬头一看，发现里面有个男人正在用力敲打着什么，同时还示意我离那座雕塑远一点。我感到非常尴尬，尤其是因为外面的那个人——我的丈夫，还有为我们拍照的人——都被这一幕搞得措手不及。
我完全理解保护艺术品的重要性，对于自己无意中逾越了界限这一点，我真诚地表示歉意。我们之前参观过的其他“LOVE”雕塑周围并没有设置类似的阻碍物，我也没有看到任何警示标志，因此我完全没意识到自己身处一个不该进入的区域。这次教训我记下了，我承担全部责任。
话虽如此，由于我们非常重视与游客的互动，我真心希望当时的情况能得到不同的处理。那些门离玻璃被敲打的位置非常近。当时只要简单地说一句：“女士，请您离开 Barrier 区域即可。”这样的话就能传达相同的信息，而不会出现有人用力敲打玻璃这种令人震惊又尴尬的情况。
我分享这些，是希望这能成为游客和工作人员的一个学习契机。或许在户外装置周围设置更清晰的标识，能帮助游客了解哪些地方可以站、哪些地方不可以站；而当有人并不知情时，友善的口头提醒也会大有帮助。我们很喜欢这些雕塑背后的传统寓意，但原本应该为我们的收藏增添光彩的作品却以如此尴尬的方式收场，这让我们颇为失望。不用说，我们后来也放弃了参观博物馆的其他展区。
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