点评:Customer service so appalling, I feel really upset by this place.
I have emailed the manager twice to make a complaint about the massage treatment I had, which had been completely mis-sold. I have been completely ignored for weeks.
It stated there would be a shower and steam room available to relax afterwards, which is why I booked as wanted to relax after. No-one mentioned to me this wasn't the case until the end of the massage, which finished very abruptly and then they get you straight out. There was nowhere to sit after at all. No shower or steam and apparently there hasn't been for ages (told this as if it was my fault!)
The actual massage was not worth the cost, and the bad taste you get from being treated so badly afterwards made me leave more stressed than before. I'm honestly shocked that they didn't acknowledge or try to resolve my complaint at all, which I gave them the chance to do. If they had refunded me and shown me good service I may well have gone back and they wouldn't have got this bad review, so they clearly don't value their customers in any way. Very disappointed as I'd been looking for somewhere to go regularly so they have lost out by not responding to me.
翻译:客户服务太糟糕了,我对这个地方感到非常沮丧。
我已经两次向经理发送电子邮件,投诉我所接受的按摩治疗,这些治疗完全被误卖了。几个星期以来,我一直被完全忽视。
它说之后会有淋浴和蒸汽浴室可供放松,这就是为什么我预订后想放松一下。直到按摩结束时,没有人向我提到情况并非如此,按摩结束得非常突然,然后他们就直接把你弄出来了。根本无处可坐。没有淋浴或蒸汽,显然已经很久没有了(说这好像是我的错!)
实际的按摩不值这个价,而且之后受到如此糟糕的对待所带来的糟糕品味让我离开时比以前更有压力。老实说,我很震惊他们根本不承认或试图解决我的投诉,而我给了他们这样做的机会。如果他们给我退款并向我展示良好的服务,我很可能会回去并且他们不会得到这个差评,所以他们显然不会以任何方式重视他们的客户。非常失望,因为我一直在寻找可以定期去的地方,所以他们因为没有回应我而迷失了方向。