点评:My wife booked a relaxing couples massage. The massage was good and relaxing, however the spa experience was not so well. To start, the bathrooms inside the spa were dirty, showers backed up leaving in standing soapy water. Towels looked and felt old and worn out. The spa ran out of spa towels and used yellow and white pool towels. To make matters worse, after coming back from pool, I took man’s elevator to the second floor. When the doors closed elevator started shaking several times and took me to the third floor. The doors never open and left me stuck inside by myself for ten minutes. The emergency phone inside the elevator didn’t work and emergency bell malfunctioned. I was able to call my wife from my cellphone. She went downstairs to front desk to let them know of the situation. For all this trouble I barely got an “we sorry” response. Terrible customer experience. The place is not cheap and I expected a lot more customer service from Trump related products and services. Definitely not going back and not recommending this establishment.
翻译:我的妻子预订了一次放松的情侣按摩。按摩很好很放松,但是水疗体验不太好。首先,水疗中心内的浴室很脏,淋浴间里残留着肥皂水。毛巾看起来、摸上去都很旧而且破旧。水疗中心的水疗毛巾用完了,用的是黄色和白色的泳池毛巾。更糟糕的是,从泳池回来后,我乘坐男士电梯到了二楼。当门关上时,电梯开始摇晃几次,把我带到了三楼。门从来没有打开过,让我一个人被困在里面十分钟。电梯内的紧急电话无法使用,紧急铃失灵。我可以用手机给我妻子打电话。她下楼到前台告诉他们情况。对于所有这些麻烦,我几乎没有得到“我们很抱歉”的回应。糟糕的客户体验。这个地方并不便宜,我期望特朗普相关的产品和服务能提供更多的客户服务。绝对不会回去也不推荐这个机构。