点评:This was one of the more disappointing and expensive experiences of my wedding weekend.
I booked this service over a year in advance for both our welcome event and transportation for the ceremony and reception.
If you are running even five minutes late (which is inevitable at a wedding), the trolley dispatcher will not call you. The trolley driver will not call you. They will drive away without the bride and the groom if a single person tells you to do so.
We booked a trolley for forty people, six people got on, and they left without us - neither calling us or notifying us of their presence.
When calling to alert their dispatcher of the problem, not only did they not take accountability for their mistake, but blamed us and were immensely condescending. I was told to "calm down" "have a drink and enjoy your night". The dispatcher was particularly rude on the phone in trying to solve this problem.
So if you're looking for a trolley company that will take zero accountability, not follow up with any phone calls, and charge you a pretty penny for the privilege, then this vendor is for you. I'd ask for my money back if I even thought they'd return my phone calls. What a disappointment.
翻译:这是我婚礼周末最令人失望和昂贵的经历之一。
我提前一年多预订了这项服务,用于我们的欢迎活动以及仪式和招待会的交通。
如果您迟到了五分钟(这在婚礼上是不可避免的),电车调度员不会给您打电话。电车司机不会给您打电话。如果只有一个人告诉您这样做,他们会在没有新娘和新郎的情况下开车离开。
我们预订了一辆可容纳四十人的电车,六个人上了车,他们就离开了,没有打电话给我们,也没有通知我们他们的存在。
当打电话提醒他们的调度员这个问题时,他们不仅没有为自己的错误承担责任,反而指责我们并且非常居高临下。有人告诉我“冷静下来”“喝一杯,享受你的夜晚”。调度员在电话中试图解决这个问题时特别粗鲁。
因此,如果您正在寻找一家零责任、不跟进任何电话、并向您收取相当多费用的电车公司,那么这个供应商就适合您。如果我认为他们会回我的电话,我会要求退款。真是令人失望。