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Andy B
Misleading information led to a very upsetting experience
Flip Out Southampton的点评
点评：I’m leaving this review to highlight a problem caused by KIERAN the supervisor who's Southampton branch gave incorrect information provided before our visit.
Prior to attending, I was given an RSVP email confirming that I could arrive with two children instead of one for a booked bday party.
Based on this confirmation, I booked and planned accordingly.
When we arrived, I was told I would need to pay for the second child as part of a birthday party, which was absolutely fine and not an issue. However, I was then informed that the venue was fully booked, meaning my younger child was unable to take part in any activities.
This resulted in me being stuck with a very upset 2-year-old, who understandably became distressed watching her sister play while she couldn’t go on anything. It completely spoiled the experience and could have been avoided with accurate information beforehand.
If the venue was fully booked or had restrictions, this should have been made clear before arrival — especially after confirming attendance by email. The situation was stressful, disappointing, and not what you expect when attending a children’s birthday event.
I hope this feedback is taken seriously so other parents don’t find themselves in the same position.
I feel the staff here have very poor customer service skills. Especially kieran who was supposed to be a supervisor!
Prior to attending, I was given an RSVP email confirming that I could arrive with two children instead of one for a booked bday party.
Based on this confirmation, I booked and planned accordingly.
When we arrived, I was told I would need to pay for the second child as part of a birthday party, which was absolutely fine and not an issue. However, I was then informed that the venue was fully booked, meaning my younger child was unable to take part in any activities.
This resulted in me being stuck with a very upset 2-year-old, who understandably became distressed watching her sister play while she couldn’t go on anything. It completely spoiled the experience and could have been avoided with accurate information beforehand.
If the venue was fully booked or had restrictions, this should have been made clear before arrival — especially after confirming attendance by email. The situation was stressful, disappointing, and not what you expect when attending a children’s birthday event.
I hope this feedback is taken seriously so other parents don’t find themselves in the same position.
I feel the staff here have very poor customer service skills. Especially kieran who was supposed to be a supervisor!
翻译：我写这篇评论是为了指出基兰（KIERAN）——南安普顿分店的负责人——在我们到访前提供的信息有误，导致我们遇到了问题。
在到访前，我收到了一封确认邮件，邮件中确认我可以带两个孩子而不是一个孩子参加预订的生日派对。
基于此确认，我进行了预订并做好了相应的安排。
到达后，我被告知第二个孩子需要单独付费，这完全没问题。然而，之后我又被告知场地已满，这意味着我的小女儿无法参加任何活动。
结果，我只能独自面对一个非常难过的两岁孩子，她看着姐姐玩耍而自己却什么都不能玩，自然非常沮丧。这完全破坏了我们的体验，而如果事先提供准确的信息，这种情况本可以避免。
如果场地已满或有任何限制，应该在到达前就明确告知——尤其是在通过邮件确认之后。这种情况令人感到压力和失望，完全不是参加儿童生日派对应有的体验。
我希望我的反馈能被认真对待，以免其他家长遇到同样的问题。
我觉得这里的员工服务态度非常差，尤其是基兰，他本该是主管！
在到访前，我收到了一封确认邮件，邮件中确认我可以带两个孩子而不是一个孩子参加预订的生日派对。
基于此确认，我进行了预订并做好了相应的安排。
到达后，我被告知第二个孩子需要单独付费，这完全没问题。然而，之后我又被告知场地已满，这意味着我的小女儿无法参加任何活动。
结果，我只能独自面对一个非常难过的两岁孩子，她看着姐姐玩耍而自己却什么都不能玩，自然非常沮丧。这完全破坏了我们的体验，而如果事先提供准确的信息，这种情况本可以避免。
如果场地已满或有任何限制，应该在到达前就明确告知——尤其是在通过邮件确认之后。这种情况令人感到压力和失望，完全不是参加儿童生日派对应有的体验。
我希望我的反馈能被认真对待，以免其他家长遇到同样的问题。
我觉得这里的员工服务态度非常差，尤其是基兰，他本该是主管！
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