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Tai T
BEFORE YOU BOOK
维加斯极限跳伞的点评
点评：We never went on the trip because of weather but the booking was very sketchy so READ THIS BEFORE YOU BOOK.
We went to Hawaii when there was the big storm and we were worried about the weather so we moved our jump to later in the week when it clears up. We were never told about ANYTHING regarding our deposit, so then we moved it very easily and customer service was great. We then realize the day before the jump that it will be cloudy and not worth the money so we wanted to cancel overall.
So we called and the lady told us that in order to get a full refund for the deposit, we need to cancel at least 48 hours before the appointment. SHE then OFFERED to move the jump 72 hours ahead so we can call back and CANCEL the day after our call.
We then call the next day, 48 hours before and try to cancel and the guy tells us we can't get a refund but we have the option to lock our deposit (forever). We try arguing and yelling at him to give us the deposit of $260 back because the lady before told us we could.
We decided to call another time to see if we could talk to someone different and she told us the same thing; we can't just move the appointment ahead outside of the cancellation window just to cancel???!!! At this point we give up and hopefully I'll be skydiving with a group of 5 in the future, because my $260 is locked away.
Also we were setting up our appointment and there was a hidden gasoline fee of $75 when we were presented the price (we found out because I had to text and ask why the price was high). Why wasn't this included in the total?
Anyway I'm sure it is a great experience and safe and everything, it's just the booking is really sketchy.
We went to Hawaii when there was the big storm and we were worried about the weather so we moved our jump to later in the week when it clears up. We were never told about ANYTHING regarding our deposit, so then we moved it very easily and customer service was great. We then realize the day before the jump that it will be cloudy and not worth the money so we wanted to cancel overall.
So we called and the lady told us that in order to get a full refund for the deposit, we need to cancel at least 48 hours before the appointment. SHE then OFFERED to move the jump 72 hours ahead so we can call back and CANCEL the day after our call.
We then call the next day, 48 hours before and try to cancel and the guy tells us we can't get a refund but we have the option to lock our deposit (forever). We try arguing and yelling at him to give us the deposit of $260 back because the lady before told us we could.
We decided to call another time to see if we could talk to someone different and she told us the same thing; we can't just move the appointment ahead outside of the cancellation window just to cancel???!!! At this point we give up and hopefully I'll be skydiving with a group of 5 in the future, because my $260 is locked away.
Also we were setting up our appointment and there was a hidden gasoline fee of $75 when we were presented the price (we found out because I had to text and ask why the price was high). Why wasn't this included in the total?
Anyway I'm sure it is a great experience and safe and everything, it's just the booking is really sketchy.
翻译：由于天气原因，我们最终没能成行，但预订过程非常不靠谱，所以预订前请务必阅读以下内容。
我们去夏威夷的时候正好赶上暴风雨，担心天气不好，所以把蹦床活动改到了这周晚些时候天气好转的时候。他们从未告知我们任何关于订金的事情，所以我们很顺利地更改了预订，客服服务也很好。然而，就在蹦床活动前一天，我们发现当天阴天，不值得花钱，所以想取消预订。
于是我们打电话过去，接电话的女士告诉我们，要想全额退还订金，必须至少提前48小时取消。她还提出可以把蹦床活动提前72小时，这样我们就可以在第二天打电话取消。
第二天，也就是活动前48小时，我们打电话过去想取消，结果接电话的人却说不能退款，但可以选择锁定订金（永久锁定）。我们跟他争论，甚至大声嚷嚷，想让他把260美元的定金退还给我们，因为之前的客服说可以退。
我们决定再打一次电话，看看能不能换个客服，结果她也这么说：我们不能在取消期限外把预约改期，然后再取消？！到这时我们彻底放弃了，希望以后能有机会和5个人一起跳伞，因为我的260美元算是被锁起来了。
另外，我们在预约的时候，被告知价格后发现还有75美元的隐藏汽油费（我是发短信问价格为什么这么高才发现的）。为什么这笔费用没有包含在总价里？
总之，我相信跳伞体验肯定很棒也很安全，只是预订过程实在太不靠谱了。
我们去夏威夷的时候正好赶上暴风雨，担心天气不好，所以把蹦床活动改到了这周晚些时候天气好转的时候。他们从未告知我们任何关于订金的事情，所以我们很顺利地更改了预订，客服服务也很好。然而，就在蹦床活动前一天，我们发现当天阴天，不值得花钱，所以想取消预订。
于是我们打电话过去，接电话的女士告诉我们，要想全额退还订金，必须至少提前48小时取消。她还提出可以把蹦床活动提前72小时，这样我们就可以在第二天打电话取消。
第二天，也就是活动前48小时，我们打电话过去想取消，结果接电话的人却说不能退款，但可以选择锁定订金（永久锁定）。我们跟他争论，甚至大声嚷嚷，想让他把260美元的定金退还给我们，因为之前的客服说可以退。
我们决定再打一次电话，看看能不能换个客服，结果她也这么说：我们不能在取消期限外把预约改期，然后再取消？！到这时我们彻底放弃了，希望以后能有机会和5个人一起跳伞，因为我的260美元算是被锁起来了。
另外，我们在预约的时候，被告知价格后发现还有75美元的隐藏汽油费（我是发短信问价格为什么这么高才发现的）。为什么这笔费用没有包含在总价里？
总之，我相信跳伞体验肯定很棒也很安全，只是预订过程实在太不靠谱了。
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