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Georgie J
Hostile property owner and extremely misleading booking experience
Chateau de Claribes的点评
点评：I would strongly caution anyone considering booking Château de Claribès due to the inhospitable owner, Helen. We booked the 'Holiday House' on the property directly with her after being explicitly told it was available for 'short stays' at €260 per night. What unfolded was an unprofessional and unpleasant experience.
As soon as we had transferred her the money via Wise (her request) her attitude took a turn. We woke up to an unprompted aggressive email saying she had unilaterally cancelled our booking and touting a mysterious 'four night minimum stay' rule that appears nowhere on the website or in any of our prior correspondence when booking.
We originally booked three nights (bizarre given Helen herself never mentioned a four night minimum at this point and seemed very happy to take our money), but had to shorten our trip by one night because of a change to our plans. Rather than discussing the change with us, Helen's response was incredibly combative and unnecessarily rude. She accused us of having 'arbitrarily' changed our stay 'without consultation' and cancelled the entire reservation, leaving us stranded with flights, a rental car & no accommodation, telling us it was our own fault. Even more concerning, there was initially no mention of a refund until I brought it up.
Mistakes and changes to travel plans happen. It was disappointing that the owner demonstrated a complete lack of willingness to communicate or find a reasonable solution. Instead, we were met with a bizarre accusatory tone and nowhere to stay, despite having booked in good faith and paid promptly.
There are so many lovely properties in this area, many arguably offering better quality and value for €260+ per night, that I simply wouldn't risk adding the stress of having to deal with a hostile property host to what should be a relaxing holiday. Ultimately the experience with the people managing the property matters just as much as the property itself, and unfortunately, our experience left a sour taste.
For a cottage charging €260 per night, I expected far greater transparency, professionalism and basic courtesy. Based on this experience, I would not recommend booking here for any service.
As soon as we had transferred her the money via Wise (her request) her attitude took a turn. We woke up to an unprompted aggressive email saying she had unilaterally cancelled our booking and touting a mysterious 'four night minimum stay' rule that appears nowhere on the website or in any of our prior correspondence when booking.
We originally booked three nights (bizarre given Helen herself never mentioned a four night minimum at this point and seemed very happy to take our money), but had to shorten our trip by one night because of a change to our plans. Rather than discussing the change with us, Helen's response was incredibly combative and unnecessarily rude. She accused us of having 'arbitrarily' changed our stay 'without consultation' and cancelled the entire reservation, leaving us stranded with flights, a rental car & no accommodation, telling us it was our own fault. Even more concerning, there was initially no mention of a refund until I brought it up.
Mistakes and changes to travel plans happen. It was disappointing that the owner demonstrated a complete lack of willingness to communicate or find a reasonable solution. Instead, we were met with a bizarre accusatory tone and nowhere to stay, despite having booked in good faith and paid promptly.
There are so many lovely properties in this area, many arguably offering better quality and value for €260+ per night, that I simply wouldn't risk adding the stress of having to deal with a hostile property host to what should be a relaxing holiday. Ultimately the experience with the people managing the property matters just as much as the property itself, and unfortunately, our experience left a sour taste.
For a cottage charging €260 per night, I expected far greater transparency, professionalism and basic courtesy. Based on this experience, I would not recommend booking here for any service.
翻译：我强烈告诫那些打算预订克拉里贝斯城堡的人：那里的女主人海伦极其难相处。我们按照她的说明，直接向她预订了庄园内的“度假屋”，当时她明确承诺该房屋可接受“短期入住”，费用为每晚260欧元。然而实际经历却极其不专业且令人不快。
在我们按照她的要求通过Wise转账付款后，她的态度立刻发生了转变。我们醒来后收到了一封措辞强硬的邮件，对方声称已单方面取消我们的预订，还提到了一条神秘的“至少入住四晚”的规定。然而，这条规定既不见于网站上，在我们之前的所有预订沟通中也从未提及。
我们最初预订了三晚的住宿（奇怪的是，海伦本人当时从未提过有四晚的最低入住要求，而且似乎也很乐意收下我们的钱）。但由于计划有变，我们不得不把行程缩短一晚。海伦并没有与我们商量行程变更事宜，反而态度极其敌对且无端粗鲁。她指责我们“未经协商”就“擅自”更改了住宿安排，随后取消了整个预订，导致我们面临机票已订、租车已安排却无住处可用的尴尬境地，还声称这是我们自己的错。更令人担忧的是，直到我主动提起，她才提到可以退款一事。
旅行中的失误或计划变更在所难免。令人失望的是，房东完全不愿沟通或寻求合理的解决方案。相反，我们遭遇了莫名其妙的指责性言辞，而且尽管我们诚心预订并及时支付了费用，却连住宿的地方都找不到。
这一地区有很多不错的住宿选择，可以说其中不少在每晚260欧元以上的价位上能提供更优质的服务与性价比。我可不想让本该轻松愉快的假期，再平添上与难缠的房东打交道的压力。说到底，与房产管理方的互动体验其实和房产本身一样重要；可惜的是，这次经历给我们留下了极其糟糕的印象。
对于一家每晚收费260欧元的度假屋而言，我原本期望它能展现出更高的透明度、专业度以及最基本的待客礼貌。基于这次经历，我绝对不会推荐任何人来这里预订任何服务。
在我们按照她的要求通过Wise转账付款后，她的态度立刻发生了转变。我们醒来后收到了一封措辞强硬的邮件，对方声称已单方面取消我们的预订，还提到了一条神秘的“至少入住四晚”的规定。然而，这条规定既不见于网站上，在我们之前的所有预订沟通中也从未提及。
我们最初预订了三晚的住宿（奇怪的是，海伦本人当时从未提过有四晚的最低入住要求，而且似乎也很乐意收下我们的钱）。但由于计划有变，我们不得不把行程缩短一晚。海伦并没有与我们商量行程变更事宜，反而态度极其敌对且无端粗鲁。她指责我们“未经协商”就“擅自”更改了住宿安排，随后取消了整个预订，导致我们面临机票已订、租车已安排却无住处可用的尴尬境地，还声称这是我们自己的错。更令人担忧的是，直到我主动提起，她才提到可以退款一事。
旅行中的失误或计划变更在所难免。令人失望的是，房东完全不愿沟通或寻求合理的解决方案。相反，我们遭遇了莫名其妙的指责性言辞，而且尽管我们诚心预订并及时支付了费用，却连住宿的地方都找不到。
这一地区有很多不错的住宿选择，可以说其中不少在每晚260欧元以上的价位上能提供更优质的服务与性价比。我可不想让本该轻松愉快的假期，再平添上与难缠的房东打交道的压力。说到底，与房产管理方的互动体验其实和房产本身一样重要；可惜的是，这次经历给我们留下了极其糟糕的印象。
对于一家每晚收费260欧元的度假屋而言，我原本期望它能展现出更高的透明度、专业度以及最基本的待客礼貌。基于这次经历，我绝对不会推荐任何人来这里预订任何服务。
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