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We were left with not such a sweet taste in our mouths
好时公园的点评
点评：We had a very upsetting experience while leaving Hersheypark this evening that unfortunately overshadowed what had otherwise been a wonderful two-day trip.
A Hersheypark traffic/tram employee named Denise spoke to our family in a very disrespectful and disparaging manner while we were crossing in a marked crosswalk in front of the trams. One member of our group has health issues and walks more slowly than others. We were all together in the crosswalk, including our 3-year-old nephew, and at no point were we dangerously close to the tram or creating a safety issue.
As we were crossing, Denise made comments such as “you could have walked faster” and “you could have made more of an effort to get across.” At first, all of us thought she was joking because of how unexpected and inappropriate the remarks were. When we tried to address the situation respectfully, she dismissed us by putting her hand up and telling us to “go away.” After one of us commented that perhaps she should not be working in guest services if she speaks to people that way, she responded, “maybe you shouldn’t be here.”
After the tram ride, my sister and I spoke with the tram driver about what happened. The driver acknowledged that we were not too close to the tram and stated that she would speak with Denise. We appreciate that response, but the interaction itself was extremely disappointing and disheartening, especially given health concerns of one of our group members and the fact that this occurred in front of a young child.
We truly enjoyed our visit overall, which is why this experience was so upsetting. We simply hope this matter is addressed so other guests are treated with more kindness, patience, and professionalism in the future.
A Hersheypark traffic/tram employee named Denise spoke to our family in a very disrespectful and disparaging manner while we were crossing in a marked crosswalk in front of the trams. One member of our group has health issues and walks more slowly than others. We were all together in the crosswalk, including our 3-year-old nephew, and at no point were we dangerously close to the tram or creating a safety issue.
As we were crossing, Denise made comments such as “you could have walked faster” and “you could have made more of an effort to get across.” At first, all of us thought she was joking because of how unexpected and inappropriate the remarks were. When we tried to address the situation respectfully, she dismissed us by putting her hand up and telling us to “go away.” After one of us commented that perhaps she should not be working in guest services if she speaks to people that way, she responded, “maybe you shouldn’t be here.”
After the tram ride, my sister and I spoke with the tram driver about what happened. The driver acknowledged that we were not too close to the tram and stated that she would speak with Denise. We appreciate that response, but the interaction itself was extremely disappointing and disheartening, especially given health concerns of one of our group members and the fact that this occurred in front of a young child.
We truly enjoyed our visit overall, which is why this experience was so upsetting. We simply hope this matter is addressed so other guests are treated with more kindness, patience, and professionalism in the future.
翻译：今天晚上离开好时乐园时，我们遇到了一件非常令人不快的事，原本美好的两天旅程因此蒙上了阴影。
一位名叫丹尼斯（Denise）的好时乐园交通/电车工作人员在我们一家人过马路时，用非常不尊重且带有贬损的语气对我们说话。当时我们正在电车前的斑马线上过马路。我们一行人中有一位身体不好，走路比其他人慢一些。我们当时都在一起过马路，包括我们3岁的侄子，我们始终没有靠近电车，也没有造成任何安全隐患。
在我们过马路的时候，丹尼斯说了诸如“你们可以走快点”和“你们可以更努力地过马路”之类的话。起初，我们都以为她在开玩笑，因为这些话太突然、太不合适了。当我们试图礼貌地和她沟通时，她却举起手让我们“走开”，仿佛在打发我们。我们其中一人评论说，如果她这样对待客人，或许就不应该在客户服务部门工作。她回应说：“或许你不应该在这里。”
乘坐电车后，我和姐姐与电车司机谈了这件事。司机承认我们当时离电车并不近，并表示会和丹妮丝谈谈。我们感谢她的回应，但这次经历本身令人非常失望和沮丧，尤其考虑到我们团里一位成员的健康问题，以及这件事发生在一个小孩面前。
总的来说，我们非常享受这次旅行，所以这次经历才如此令人难过。我们只希望这件事能得到妥善处理，以便其他客人将来能得到更友善、更有耐心、更专业的服务。
一位名叫丹尼斯（Denise）的好时乐园交通/电车工作人员在我们一家人过马路时，用非常不尊重且带有贬损的语气对我们说话。当时我们正在电车前的斑马线上过马路。我们一行人中有一位身体不好，走路比其他人慢一些。我们当时都在一起过马路，包括我们3岁的侄子，我们始终没有靠近电车，也没有造成任何安全隐患。
在我们过马路的时候，丹尼斯说了诸如“你们可以走快点”和“你们可以更努力地过马路”之类的话。起初，我们都以为她在开玩笑，因为这些话太突然、太不合适了。当我们试图礼貌地和她沟通时，她却举起手让我们“走开”，仿佛在打发我们。我们其中一人评论说，如果她这样对待客人，或许就不应该在客户服务部门工作。她回应说：“或许你不应该在这里。”
乘坐电车后，我和姐姐与电车司机谈了这件事。司机承认我们当时离电车并不近，并表示会和丹妮丝谈谈。我们感谢她的回应，但这次经历本身令人非常失望和沮丧，尤其考虑到我们团里一位成员的健康问题，以及这件事发生在一个小孩面前。
总的来说，我们非常享受这次旅行，所以这次经历才如此令人难过。我们只希望这件事能得到妥善处理，以便其他客人将来能得到更友善、更有耐心、更专业的服务。
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