点评:Went to relaxation spa at Banbury. Gift voucher for 60th birthday. Spa therapists gave no eye contact except to tell us they were ready and when they finished. Didnt give us any direction as to how things are done, called us when they were ready standing at the door while we were seated in the far corner. Felt like we were being called for a hospital procedure. No warmth, didnt seem they wanted to serve us. Felt like wilful rejection and decision not to even try to be kind.Throughout the massage, no communication at all except to say they had finished. After i got ready, the reception staff were huddled in their computer space again ignoring and engaged in some communication with each other rather than acknowledging the customer. I have been to many relaxation places , some very small rooms where you're treated with friendly, warm and personable staff. I went with much expectation as I had not been to this spa , being part of a chain and have had many spa experiences here and abroad to make a sound judgment on my experience here. These staff need training. The way they behaved is so counter cultural to a spa atmosphere. They didnt seem to like people or to want to interact with them and had not even the basics to want to approach them to even say hello. I struggled during the massage as the welcome was unfriendly and intimidating that i couldnt relax and just wanted to finish and leave. I wont recommend banbury spa due to this experience.
翻译:我去了班伯里(Banbury)的一家休闲水疗中心。这是为我60岁生日准备的礼券。水疗师除了告诉我们他们准备好了和结束了之外,全程没有和我们进行任何眼神交流。他们没有告诉我们如何操作,只是站在门口等我们准备好了再叫我们,而我们当时坐在角落里。感觉就像在医院做检查一样。他们毫无热情,似乎并不想为我们服务。感觉他们故意冷落我们,甚至连友好一点都不愿意尝试。按摩过程中,除了说按摩结束了之外,没有任何交流。按摩结束后,前台工作人员又聚在电脑前,彼此交谈,完全无视顾客。我去过很多休闲场所,有些房间很小,但那里的工作人员都很友好、热情、亲切。因为之前没去过这家连锁水疗中心,而且我在国内外都体验过很多水疗服务,所以这次去的时候抱有很高的期望。这些员工需要培训。他们的行为举止与水疗中心的氛围格格不入。他们似乎不喜欢与人接触,甚至连一句基本的问候都没有。按摩过程中,由于接待人员态度冷漠且令人感到畏惧,我根本无法放松,只想赶紧结束离开。鉴于这次糟糕的体验,我不会推荐班伯里水疗中心。