点评:After taking our money for tickets and programs, get to our table pay 8.50 for beer for 1- they announce no racing tonight due to negationions between jockeys and insurance not resolved. As if they didn't know that information 30 minutes before and should have never taken money from any customer. Then I asked to speak to management regarding refunds for credit charges. They provided NO information about how to get refunds. Few staff and no management ever appeared, as if, management had vacated the place. Since I asked for management more than a couple times - they sent director of security to escort me out.
Things are usually do able as for service and the staff on normal night races - but this was one of the worst experiences I have had in ages. Will be sometime if ever before going back. Management was complete FAILURE!
翻译:在收了我们的门票和节目费后,到我们的餐桌前支付 8.50 啤酒 1-他们宣布今晚没有比赛,因为骑师之间的分歧和保险没有解决。好像他们在 30 分钟前不知道该信息,并且不应该从任何客户那里拿钱。然后我要求与管理层谈谈信用卡费用的退款问题。他们没有提供有关如何获得退款的信息。很少有工作人员,也没有管理人员出现,好像管理人员已经腾出了地方。因为我多次要求管理 - 他们派了安全主管护送我出去。
在正常的夜间比赛中,服务和工作人员通常都能做到——但这是我多年来最糟糕的经历之一。如果有的话,会在某个时候回去。管理完全失败!