点评:My wife is having hip issues but loves to golf when she can. We book tee times hoping it will be a good day. Our Daughters and her partner were here for the weekend so we thought it would be nice to golf. We have golfed Livingstone many times before.
I advised the staff that my wife was having a bad day and that she would only ride along ( which we had done before). They rudely said that was not allowed and she would have to pay a green fee to be in the cart. I argued that was unfair and said we would cancel our tee time then. They threatened to charge me a cancellation fee.
They advised I had to pay 4 green fees or the cancellation fee.
Now I was agitated and told them this was BS. The refused to call a managers I requested, so I conceded and paid 4 green fees.
As we were hitting some warmup balls at the range the young man came out and advised they would not let us golf and that a manager was on their way.
At that point our daughter went to ask what was going on. She managed to convince them to give us a full refund and we left.
Worst customer service ever!! To give up 3 green fees because 1 can’t golf. They must be making too much money!!
The most poorly managed business I have ever seen!!!!
翻译:我妻子髋关节有点问题,但只要有机会就喜欢打高尔夫球。我们预订了开球时间,希望天气好。我们的女儿和她的丈夫周末来这里,所以我们觉得打高尔夫球也不错。我们以前在利文斯顿打过很多次高尔夫球。
我告诉工作人员,我妻子今天心情不好,她只能随车(我们以前也这样做过)。他们粗鲁地说不允许,她必须支付果岭费才能坐球车。我辩解说这不公平,说我们只能取消开球时间。他们威胁要向我收取取消费。
他们建议我要么支付4次果岭费,要么支付取消费。
我当时很生气,告诉他们这简直是胡扯。他们拒绝打电话给我要求的经理,所以我让步并支付了4次果岭费。
当我们在练习场打热身球时,一个年轻人走了出来,说他们不让我们打高尔夫球,经理正在路上。
这时,我们的女儿跑去问发生了什么事。她成功说服他们全额退款,我们才离开。
史上最差的客户服务!!就因为一个人不会打高尔夫,就放弃了3个果岭费。他们肯定赚太多了!!
我见过的管理最差的店!!!