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Danielle G
Just a semi decent experience!
Fossil Rim Wildlife Center的点评
点评：We visited Fossil Rim on Thursday, June 18, for the Wildlife Safari Tour and an overnight stay at the Lodge. Overall, I would describe our experience as mixed. There were some wonderful employees and enjoyable moments, but there were also several disappointments that made it difficult to justify the $485 we spent for our family of three (including my 12- and 14-year-old sons).
When we first arrived, the woman at the entrance was very friendly and helpful. We asked how to make the most of our day, and she suggested visiting the overlook, café, gift shop, and the Wildlife Experience before our 11:00 a.m. tour. She also explained that tour vehicles returned every 60 minutes and implied that we could either get off at the overlook or stay on the vehicle if we preferred.
The Wildlife Experience was enjoyable, and we appreciated that recommendation. Our first tour guide was excellent—friendly, knowledgeable, and informative. However, he also told us we would stop at the overlook for about 45 minutes before another vehicle returned. It appears remaining on the vehicle was not an option.
After eating lunch and browsing the gift shop, we returned outside around 12:05 p.m. A vehicle arrived, but it was for a private tour. We were told another one would arrive in about 15 minutes. Instead, we waited until approximately 1:05 p.m., with around 30 people waiting.
This is where the experience became frustrating. The young female driver announced she was picking up the 10:00 a.m. tour group, but then allowed at least one couple from our 11:00 a.m. group to board. When I asked about our group, she said boarding was "first come, first served," which directly contradicted what she had just told everyone. After making a phone call, she rearranged passengers so our family could board, she knew I was upset.
She was informative during the drive, although her microphone stopped working and she had to raise her voice. That part was understandable. What I did find unprofessional was her repeated use of slang such as "trust" throughout her presentation. It felt out of place for a guided educational tour. I also noticed several children who appeared to be three years old or younger sitting in seats without an adult directly beside them, which raised some safety concerns.
After the tour, we arrived at the Lodge around 2:10 p.m., knowing check-in wasn't until 3:00 p.m. The front desk employee politely explained that our room wasn't ready unless we had purchased early check-in, which we completely understood. We spent some time shopping in town before returning.
The staff member who checked us in later was very friendly, and gave us a tour of the lodge. Our room itself was nice, clean, and had an extremely comfortable bed.
Unfortunately, the lodge itself was not what we expected based on the photos online. There is very little to do on the property. While it's understandable that guests cannot freely explore because of the wildlife, we expected more amenities. We discovered board games ourselves, only to find many were missing pieces or broken. We also learned there was no pool table, despite it still appearing in Google photos. We were later told it had been removed approximately two years ago. Updating the online photos would help set more accurate expectations for future guests.
That evening, heavy rain moved through the area. The ceiling fan light in our room would not turn off, and the fan remote was not functioning properly. Since there is no room phone, we had to call through Fossil Rim's main system to reach someone at the lodge. A staff member came to our room around 12:14 a.m. and was extremely kind and apologetic. He attempted to fix the problem but did not have a replacement remote or battery. He offered us a portable fan and later a lantern, which we appreciated, although neither solved the issue. His customer service was excellent despite the situation being unresolved.
Breakfast the following morning was acceptable, and we appreciated having access to the dining area throughout the evening. There were no spoons, so I had to go downstairs and ask for some. The lady came up and went into the blocked for "Staff Only" , kitchen and got them out of the dish washer, then proceeded to turn on the dishwasher, so we hope our spoons were clean.
Overall, the Wildlife Experience was decent, especially for families with younger children, and several employees provided outstanding customer service. However, the confusion surrounding the shuttle system, inconsistent communication, outdated online photos, limited lodge activities, and maintenance issues made the overall experience fall short of expectations.
For $485 for the lodge and tour, I don't feel the overnight lodge stay provided enough value, particularly for families with older children or teenagers. If you're visiting, I would recommend the Wildlife Experience and safari, but I would carefully consider whether staying overnight at the Lodge is worth the additional cost.
The tour reinforced the importance of wildlife conservation and the work being done to protect endangered species. Our first guide was knowledgeable and helped us better understand the animals and the conservation efforts at Fossil Rim. While we appreciated the educational aspect of the experience, the logistical issues and inconsistencies throughout the day unfortunately distracted from what could have been a much more impactful conservation experience.
When we first arrived, the woman at the entrance was very friendly and helpful. We asked how to make the most of our day, and she suggested visiting the overlook, café, gift shop, and the Wildlife Experience before our 11:00 a.m. tour. She also explained that tour vehicles returned every 60 minutes and implied that we could either get off at the overlook or stay on the vehicle if we preferred.
The Wildlife Experience was enjoyable, and we appreciated that recommendation. Our first tour guide was excellent—friendly, knowledgeable, and informative. However, he also told us we would stop at the overlook for about 45 minutes before another vehicle returned. It appears remaining on the vehicle was not an option.
After eating lunch and browsing the gift shop, we returned outside around 12:05 p.m. A vehicle arrived, but it was for a private tour. We were told another one would arrive in about 15 minutes. Instead, we waited until approximately 1:05 p.m., with around 30 people waiting.
This is where the experience became frustrating. The young female driver announced she was picking up the 10:00 a.m. tour group, but then allowed at least one couple from our 11:00 a.m. group to board. When I asked about our group, she said boarding was "first come, first served," which directly contradicted what she had just told everyone. After making a phone call, she rearranged passengers so our family could board, she knew I was upset.
She was informative during the drive, although her microphone stopped working and she had to raise her voice. That part was understandable. What I did find unprofessional was her repeated use of slang such as "trust" throughout her presentation. It felt out of place for a guided educational tour. I also noticed several children who appeared to be three years old or younger sitting in seats without an adult directly beside them, which raised some safety concerns.
After the tour, we arrived at the Lodge around 2:10 p.m., knowing check-in wasn't until 3:00 p.m. The front desk employee politely explained that our room wasn't ready unless we had purchased early check-in, which we completely understood. We spent some time shopping in town before returning.
The staff member who checked us in later was very friendly, and gave us a tour of the lodge. Our room itself was nice, clean, and had an extremely comfortable bed.
Unfortunately, the lodge itself was not what we expected based on the photos online. There is very little to do on the property. While it's understandable that guests cannot freely explore because of the wildlife, we expected more amenities. We discovered board games ourselves, only to find many were missing pieces or broken. We also learned there was no pool table, despite it still appearing in Google photos. We were later told it had been removed approximately two years ago. Updating the online photos would help set more accurate expectations for future guests.
That evening, heavy rain moved through the area. The ceiling fan light in our room would not turn off, and the fan remote was not functioning properly. Since there is no room phone, we had to call through Fossil Rim's main system to reach someone at the lodge. A staff member came to our room around 12:14 a.m. and was extremely kind and apologetic. He attempted to fix the problem but did not have a replacement remote or battery. He offered us a portable fan and later a lantern, which we appreciated, although neither solved the issue. His customer service was excellent despite the situation being unresolved.
Breakfast the following morning was acceptable, and we appreciated having access to the dining area throughout the evening. There were no spoons, so I had to go downstairs and ask for some. The lady came up and went into the blocked for "Staff Only" , kitchen and got them out of the dish washer, then proceeded to turn on the dishwasher, so we hope our spoons were clean.
Overall, the Wildlife Experience was decent, especially for families with younger children, and several employees provided outstanding customer service. However, the confusion surrounding the shuttle system, inconsistent communication, outdated online photos, limited lodge activities, and maintenance issues made the overall experience fall short of expectations.
For $485 for the lodge and tour, I don't feel the overnight lodge stay provided enough value, particularly for families with older children or teenagers. If you're visiting, I would recommend the Wildlife Experience and safari, but I would carefully consider whether staying overnight at the Lodge is worth the additional cost.
The tour reinforced the importance of wildlife conservation and the work being done to protect endangered species. Our first guide was knowledgeable and helped us better understand the animals and the conservation efforts at Fossil Rim. While we appreciated the educational aspect of the experience, the logistical issues and inconsistencies throughout the day unfortunately distracted from what could have been a much more impactful conservation experience.
翻译：6月18日星期四，我们参加了化石岭野生动物园的野生动物探险之旅，并在旅馆住了一晚。总的来说，我们的体验可谓喜忧参半。虽然有一些很棒的工作人员，也有一些令人愉快的时刻，但也有一些令人失望的地方，让我们觉得花485美元（包括我12岁和14岁的儿子）有点不值。
我们刚到的时候，入口处的女士非常友好热情。我们询问如何才能充分利用这一天，她建议我们在上午11点的探险之旅开始前，先去观景台、咖啡馆、礼品店和野生动物体验馆看看。她还解释说，游览车每60分钟一班，并暗示我们可以选择在观景台下车，也可以选择留在车上。
野生动物体验馆很不错，我们很感谢她的推荐。我们的第一位导游非常棒——友好、博学、讲解详尽。不过，他也告诉我们，在下一辆车返回之前，我们会在观景台停留大约45分钟。看来继续待在车上是不可能的。
吃完午饭，逛完礼品店后，我们大约在下午12:05回到外面。一辆车来了，但却是私人旅游团的。我们被告知大约15分钟后会有另一辆车来。结果，我们一直等到下午1:05左右，当时大约有30个人在等车。
接下来的经历令人沮丧。年轻的女司机宣布她要接上午10点的旅游团，但随后却允许我们11点团里的至少一对夫妇上了车。当我问起我们团的情况时，她说上车是“先到先得”，这和她刚才告诉大家的说法完全矛盾。她打了个电话后，重新安排了乘客，让我们一家人上了车，她知道我很生气。
开车的时候，她讲解得还算详细，虽然她的麦克风出了点问题，不得不提高音量。这一点可以理解。我觉得不够专业的是，她在整个讲解过程中反复使用“信任”之类的俚语。这对于一个导览式教育之旅来说显得格格不入。我还注意到几个看起来三岁或更小的孩子独自坐在座位上，旁边没有大人陪同，这让我有些担心安全问题。
参观结束后，我们大约下午2点10分到达旅馆，而入住时间是下午3点。前台工作人员礼貌地解释说，除非我们购买了提前入住服务，否则房间还没准备好，我们完全理解。之后我们在镇上逛了一会儿才返回旅馆。
后来为我们办理入住的工作人员非常友好，并带我们参观了旅馆。我们的房间很漂亮、很干净，床也特别舒服。
可惜的是，旅馆本身与我们根据网上照片的预期并不相符。旅馆内几乎没有什么娱乐设施。虽然考虑到野生动物的存在，客人不能自由探索是可以理解的，但我们期待的是更完善的设施。我们自己找到了一些棋盘游戏，却发现很多都缺零件或损坏了。我们也得知酒店里没有台球桌，尽管谷歌照片上仍然显示有这张桌子。后来我们才知道，台球桌大约两年前就被移走了。更新一下网上的照片有助于让未来的客人对酒店的情况有更准确的预期。
那天晚上，当地下起了大雨。我们房间的吊扇灯关不掉，遥控器也失灵了。由于房间里没有电话，我们只能通过化石岭度假村的总机联系酒店。凌晨12点14分左右，一位工作人员来到我们的房间，态度非常友善，并向我们致歉。他尝试修理，但没有备用的遥控器或电池。他给了我们一个便携式风扇，后来又给了我们一盏灯，我们很感激，尽管这些都没能解决问题。尽管问题没有解决，但他的客户服务非常出色。
第二天早上的早餐还可以，我们也很高兴晚上可以使用餐厅。没有勺子，所以我不得不下楼去要。那位女士上来后，走进“员工专用”的厨房，从洗碗机里拿出勺子，然后又打开了洗碗机，希望我们的勺子是干净的。
总的来说，野生动物体验还不错，尤其适合有小孩的家庭，而且几位员工的服务非常出色。然而，接驳车系统混乱、沟通不畅、网上照片过时、旅馆活动有限以及维护问题，都让整体体验低于预期。
旅馆和游览项目一共要485美元，我觉得过夜住宿性价比不高，尤其对于有大孩子或青少年的家庭来说。如果您要来这里，我推荐野生动物体验和野生动物之旅。但我会仔细考虑在旅馆过夜是否值得额外花费。
这次旅行让我们更加深刻地认识到野生动物保护的重要性，以及为保护濒危物种所做的工作。我们的第一位导游知识渊博，帮助我们更好地了解了化石岭的动物和保护工作。虽然我们很欣赏这次旅行的教育意义，但当天出现的后勤问题和各种不连贯之处，却不幸地分散了我们的注意力，使这次原本可能更有意义的保护体验大打折扣。
我们刚到的时候，入口处的女士非常友好热情。我们询问如何才能充分利用这一天，她建议我们在上午11点的探险之旅开始前，先去观景台、咖啡馆、礼品店和野生动物体验馆看看。她还解释说，游览车每60分钟一班，并暗示我们可以选择在观景台下车，也可以选择留在车上。
野生动物体验馆很不错，我们很感谢她的推荐。我们的第一位导游非常棒——友好、博学、讲解详尽。不过，他也告诉我们，在下一辆车返回之前，我们会在观景台停留大约45分钟。看来继续待在车上是不可能的。
吃完午饭，逛完礼品店后，我们大约在下午12:05回到外面。一辆车来了，但却是私人旅游团的。我们被告知大约15分钟后会有另一辆车来。结果，我们一直等到下午1:05左右，当时大约有30个人在等车。
接下来的经历令人沮丧。年轻的女司机宣布她要接上午10点的旅游团，但随后却允许我们11点团里的至少一对夫妇上了车。当我问起我们团的情况时，她说上车是“先到先得”，这和她刚才告诉大家的说法完全矛盾。她打了个电话后，重新安排了乘客，让我们一家人上了车，她知道我很生气。
开车的时候，她讲解得还算详细，虽然她的麦克风出了点问题，不得不提高音量。这一点可以理解。我觉得不够专业的是，她在整个讲解过程中反复使用“信任”之类的俚语。这对于一个导览式教育之旅来说显得格格不入。我还注意到几个看起来三岁或更小的孩子独自坐在座位上，旁边没有大人陪同，这让我有些担心安全问题。
参观结束后，我们大约下午2点10分到达旅馆，而入住时间是下午3点。前台工作人员礼貌地解释说，除非我们购买了提前入住服务，否则房间还没准备好，我们完全理解。之后我们在镇上逛了一会儿才返回旅馆。
后来为我们办理入住的工作人员非常友好，并带我们参观了旅馆。我们的房间很漂亮、很干净，床也特别舒服。
可惜的是，旅馆本身与我们根据网上照片的预期并不相符。旅馆内几乎没有什么娱乐设施。虽然考虑到野生动物的存在，客人不能自由探索是可以理解的，但我们期待的是更完善的设施。我们自己找到了一些棋盘游戏，却发现很多都缺零件或损坏了。我们也得知酒店里没有台球桌，尽管谷歌照片上仍然显示有这张桌子。后来我们才知道，台球桌大约两年前就被移走了。更新一下网上的照片有助于让未来的客人对酒店的情况有更准确的预期。
那天晚上，当地下起了大雨。我们房间的吊扇灯关不掉，遥控器也失灵了。由于房间里没有电话，我们只能通过化石岭度假村的总机联系酒店。凌晨12点14分左右，一位工作人员来到我们的房间，态度非常友善，并向我们致歉。他尝试修理，但没有备用的遥控器或电池。他给了我们一个便携式风扇，后来又给了我们一盏灯，我们很感激，尽管这些都没能解决问题。尽管问题没有解决，但他的客户服务非常出色。
第二天早上的早餐还可以，我们也很高兴晚上可以使用餐厅。没有勺子，所以我不得不下楼去要。那位女士上来后，走进“员工专用”的厨房，从洗碗机里拿出勺子，然后又打开了洗碗机，希望我们的勺子是干净的。
总的来说，野生动物体验还不错，尤其适合有小孩的家庭，而且几位员工的服务非常出色。然而，接驳车系统混乱、沟通不畅、网上照片过时、旅馆活动有限以及维护问题，都让整体体验低于预期。
旅馆和游览项目一共要485美元，我觉得过夜住宿性价比不高，尤其对于有大孩子或青少年的家庭来说。如果您要来这里，我推荐野生动物体验和野生动物之旅。但我会仔细考虑在旅馆过夜是否值得额外花费。
这次旅行让我们更加深刻地认识到野生动物保护的重要性，以及为保护濒危物种所做的工作。我们的第一位导游知识渊博，帮助我们更好地了解了化石岭的动物和保护工作。虽然我们很欣赏这次旅行的教育意义，但当天出现的后勤问题和各种不连贯之处，却不幸地分散了我们的注意力，使这次原本可能更有意义的保护体验大打折扣。
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