点评:Explore Rwanda Tours should not be taken into consideration as a serious travel option. Communication is abhorrent and, in particular, customer service agent Grace frequently ignores messages, deflects concerns, and provides non-responses. Did we survive? yes. But several of our planned excursions were skipped. Coffee tour was planned on Christmas and was closed. Cave trek was abandoned because the caves were closed(and had been closed) for the past year due to an outbreak of a deadly virus. We chose specific accommodation options 10 months in advance only to find out 2 weeks before the trip that Grace was unable to secure the lodging and we were forced into lesser options. Grace gave us false pricing for the lodging and has yet to refund us the difference between the two prices. Currently she is ignoring my messages to speak to management with no resolution in sight.
Go to Rwanda, it is a beautiful country and full of adventure, but ABSOLUTELY DO NOT USE EXPLORE RWANDA TOURS.
翻译:Explore Rwanda Tours 绝对不值得考虑。他们的沟通极其糟糕,尤其是客服人员 Grace,经常无视信息、回避问题,而且根本不予回应。我们最终平安到达目的地了吗?是的。但我们计划的几个行程都被取消了。圣诞节的咖啡之旅因为关闭而取消。洞穴探险也因为洞穴在过去一年里(由于致命病毒爆发)一直关闭而被迫取消。我们提前十个月预订了特定的住宿,结果在出发前两周才得知 Grace 无法帮我们订到房间,我们只能选择其他更差的住宿。Grace 还给我们报了错误的住宿价格,至今仍未退还差价。目前,她对我要求与管理层沟通的信息置之不理,问题似乎没有任何解决的迹象。
去卢旺达吧,那是一个美丽的国家,充满冒险,但千万不要选择 Explore Rwanda Tours!