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kimwA161WC
Unkind, unhelpful
Snug Harbor Jazz Bistro的点评
点评：Crap treatment. Get dinner and drinks early elsewhere and then line up at SH for whatever show you paid for.
We had $105 tickets for the show and reservations for dinner. We showed up early for our 6.30 reservation. Show was at 7.30. We kept asking staff what to do / where to be for the show. Staff kept telling us vaguely "over there." "When people line up." We never saw people line up.
Dinner service was so slow. I understand that wait staff were very busy.
Just a simple understanding that someone paid for tickets for the show and how best to accommodate enjoying dinner and the show would have been the right thing for Snug Harbor to offer.
But no. We got very slow (over worked staff) dinner service. Then we went to check in for the show and there was no place to sit upstairs or downstairs. Snug Harbor's customer care is NOT customer care.
I am grateful I got to see Delfaeyo Marsalis. Well done. Snug Harbor staff were doing their best I am sure. I will go back to see an important act at Snug Harbor but I will give them as little money as possible.
I know f that for one of me there are thousands more people who will step into my spot gladly, spend the money, get treated poorly, and be fine with that. Just know.
We had $105 tickets for the show and reservations for dinner. We showed up early for our 6.30 reservation. Show was at 7.30. We kept asking staff what to do / where to be for the show. Staff kept telling us vaguely "over there." "When people line up." We never saw people line up.
Dinner service was so slow. I understand that wait staff were very busy.
Just a simple understanding that someone paid for tickets for the show and how best to accommodate enjoying dinner and the show would have been the right thing for Snug Harbor to offer.
But no. We got very slow (over worked staff) dinner service. Then we went to check in for the show and there was no place to sit upstairs or downstairs. Snug Harbor's customer care is NOT customer care.
I am grateful I got to see Delfaeyo Marsalis. Well done. Snug Harbor staff were doing their best I am sure. I will go back to see an important act at Snug Harbor but I will give them as little money as possible.
I know f that for one of me there are thousands more people who will step into my spot gladly, spend the money, get treated poorly, and be fine with that. Just know.
翻译：糟糕的服务。建议你早点去别的地方吃晚餐喝饮料，然后再去Snug Harbor排队看你付了钱的演出。
我们花了105美元买了演出票，还预订了晚餐。我们提前到了，预定的是6点半的演出。演出是7点半。我们不停地问工作人员该怎么做/在哪里看演出。工作人员总是含糊其辞地告诉我们“在那边”。“等有人排队的时候”。但我们根本没看到有人排队。
晚餐服务非常慢。我知道服务员很忙。
Snug Harbor应该做的，就是理解我们买了演出票，并尽力安排好用餐和演出，让客人能够更好地享受晚餐。
但是并没有。我们的晚餐服务非常慢（可能是因为服务员太忙了）。然后我们去办理演出入场手续，发现楼上楼下都没有座位了。Snug Harbor的客户服务根本算不上客户服务。
我很庆幸能看到Delfaeyo Marsalis的演出。演出很精彩。我相信Snug Harbor的工作人员已经尽力了。我以后还会去Snug Harbor看重要的演出，但我会尽量少花钱。
我知道，对我这样的人来说，还有成千上万的人会欣然接受，花钱，忍受糟糕的服务，却毫不在意。请记住这一点。
我们花了105美元买了演出票，还预订了晚餐。我们提前到了，预定的是6点半的演出。演出是7点半。我们不停地问工作人员该怎么做/在哪里看演出。工作人员总是含糊其辞地告诉我们“在那边”。“等有人排队的时候”。但我们根本没看到有人排队。
晚餐服务非常慢。我知道服务员很忙。
Snug Harbor应该做的，就是理解我们买了演出票，并尽力安排好用餐和演出，让客人能够更好地享受晚餐。
但是并没有。我们的晚餐服务非常慢（可能是因为服务员太忙了）。然后我们去办理演出入场手续，发现楼上楼下都没有座位了。Snug Harbor的客户服务根本算不上客户服务。
我很庆幸能看到Delfaeyo Marsalis的演出。演出很精彩。我相信Snug Harbor的工作人员已经尽力了。我以后还会去Snug Harbor看重要的演出，但我会尽量少花钱。
我知道，对我这样的人来说，还有成千上万的人会欣然接受，花钱，忍受糟糕的服务，却毫不在意。请记住这一点。
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