点评:We were promised by the tour provider a 2 hour whale watch and 2 hour beach time. We got less than an hour of whale watch then they took us back. The guide on the boat had the music turned to 10 the entire time as he was screaming through the mic about the show. I pointed to our baby twice and said turn it down please. He looked at me, shrugged his shoulders and ignored me. Good thing we brought our baby ear muffs or we would have asked to be dropped off. He never spoke 1 bit of English to let us know what's going on in the tour and why we never got beach time as promised. We've been traveling to Mexico and taking tours for over 30 years and this is the first time I've seen where they only catered to the Spanish speaking people. I was so disappointed. The other thing is when we were watching the whales he continued to scream into the mic on the whale show and talked the whole time and would not SHUT UP or turn the volume down. My advise is put him on the beach selling hats and get one of the vendors with more customer service smarts to run the tour. I'm sure they would have done better. I spoke with our tour operator later and he was so embarrassed and apologized profusely about the incident.
翻译:旅游公司承诺我们提供2小时观鲸和2小时海滩游玩时间。结果观鲸不到1小时就被送回了。船上的导游全程把音乐开到最大声,对着麦克风大声讲解表演内容。我两次指着宝宝说请调小点。他看了我一眼,耸耸肩,根本不理我。幸好我们带了宝宝的耳罩,不然就直接要求下船了。他一句英语都不会说,根本没法告诉我们行程安排,也没解释为什么海滩游玩时间没按承诺来。我们去墨西哥旅游超过30年了,参加过很多旅行团,这是第一次遇到只服务西班牙语游客的情况。我太失望了。更糟糕的是,观鲸的时候,他还在对着麦克风大声讲解,全程喋喋不休,根本不肯闭嘴,也不肯把音量调小。我的建议是让他去沙滩上卖帽子,然后找个更有服务意识的小贩来带团。我相信他们会做得更好。后来我和我们的导游谈了这件事,他非常尴尬,并为此事深表歉意。