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Ruth c
Very negative experience. Unreliable company and terrible customer service.
Brunner Welt der 1000 Uhren的点评
点评：We purchased a cuckoo clock in April 2025 to be shipped to Spain. The clock arrived more than one month later than the promised delivery date and, on top of that, it arrived damaged.
From that point on, the situation became completely unacceptable and dragged on for months. Communication was slow, chaotic and disorganised, with constant excuses and a complete lack of responsibility. At no point were we given clear solutions or proper instructions; everything required us to chase them repeatedly.
After returning the clock following their instructions, the courier company confirmed that the package had been delivered to their premises, yet they were unable to confirm receipt themselves until we explicitly demanded it days later. In other words, they were not even proactive in acknowledging the return of a defective product.
Furthermore, they refused to arrange the collection of the defective clock, despite being legally obliged to do so. We had to find an international courier ourselves, pay the return shipping costs upfront, and assume the risk of transport.
Despite providing all the required information for the refund (credit card details, bank details, payment receipts, etc.), as of January 2026, we still have not received any refund, neither for the clock nor for the return shipping costs.
Due to their lack of response and complete inaction, we have been forced to file a formal complaint with the European Consumer Centre.
⚠️ Clear conclusion:
I do not recommend this company under any circumstances. Poor professionalism, bad management, no communication and extremely poor customer service.
If you are considering buying a cuckoo clock, look elsewhere. This company will only cause you problems.
From that point on, the situation became completely unacceptable and dragged on for months. Communication was slow, chaotic and disorganised, with constant excuses and a complete lack of responsibility. At no point were we given clear solutions or proper instructions; everything required us to chase them repeatedly.
After returning the clock following their instructions, the courier company confirmed that the package had been delivered to their premises, yet they were unable to confirm receipt themselves until we explicitly demanded it days later. In other words, they were not even proactive in acknowledging the return of a defective product.
Furthermore, they refused to arrange the collection of the defective clock, despite being legally obliged to do so. We had to find an international courier ourselves, pay the return shipping costs upfront, and assume the risk of transport.
Despite providing all the required information for the refund (credit card details, bank details, payment receipts, etc.), as of January 2026, we still have not received any refund, neither for the clock nor for the return shipping costs.
Due to their lack of response and complete inaction, we have been forced to file a formal complaint with the European Consumer Centre.
⚠️ Clear conclusion:
I do not recommend this company under any circumstances. Poor professionalism, bad management, no communication and extremely poor customer service.
If you are considering buying a cuckoo clock, look elsewhere. This company will only cause you problems.
翻译：我们于2025年4月购买了一台布谷鸟钟，准备运往西班牙。这台钟比承诺的送达日期晚了一个多月才到，而且到货时已经损坏。
从那时起，情况变得完全无法接受，并且拖延了数月之久。沟通缓慢、混乱且毫无章法，对方不断找借口，完全不负责任。我们始终没有得到明确的解决方案或正确的指示；所有事情都需要我们反复催促。
按照他们的指示退回钟后，快递公司确认包裹已送达，但他们直到几天后我们明确要求才确认收到。换句话说，他们甚至没有主动确认退回有缺陷的产品。
此外，尽管他们有法律义务安排取回有缺陷的钟，但他们拒绝这样做。我们不得不自行寻找国际快递公司，预先支付退货运费，并承担运输风险。
尽管我们提供了所有退款所需的必要信息（信用卡信息、银行信息、付款收据等），但截至2026年1月，我们仍未收到任何退款，无论是钟表的款项还是退货运费。
由于他们毫无回应且完全不作为，我们被迫向欧洲消费者中心正式投诉。
⚠️ 结论明确：
我绝不推荐这家公司。他们缺乏专业精神，管理混乱，沟通不畅，客户服务极其糟糕。
如果您正考虑购买布谷鸟钟，请另寻他处。这家公司只会给您带来麻烦。
从那时起，情况变得完全无法接受，并且拖延了数月之久。沟通缓慢、混乱且毫无章法，对方不断找借口，完全不负责任。我们始终没有得到明确的解决方案或正确的指示；所有事情都需要我们反复催促。
按照他们的指示退回钟后，快递公司确认包裹已送达，但他们直到几天后我们明确要求才确认收到。换句话说，他们甚至没有主动确认退回有缺陷的产品。
此外，尽管他们有法律义务安排取回有缺陷的钟，但他们拒绝这样做。我们不得不自行寻找国际快递公司，预先支付退货运费，并承担运输风险。
尽管我们提供了所有退款所需的必要信息（信用卡信息、银行信息、付款收据等），但截至2026年1月，我们仍未收到任何退款，无论是钟表的款项还是退货运费。
由于他们毫无回应且完全不作为，我们被迫向欧洲消费者中心正式投诉。
⚠️ 结论明确：
我绝不推荐这家公司。他们缺乏专业精神，管理混乱，沟通不畅，客户服务极其糟糕。
如果您正考虑购买布谷鸟钟，请另寻他处。这家公司只会给您带来麻烦。
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