点评:Served by Monica who stole $80 in cash from us.
We prepaid our bill + tip before attending Wet Republic.
We had a fabulous day and before leaving we asked for our outstanding bill which was $65. Our sever, (Monica) asked me to sign two receipts to confirm our spend. Once signed, I asked if cash or card was better. She said cash was always better so I handed her $80 to ensure the $65 was paid, plus tip. When I got home, I realised $65 was charged to my card!! I followed up with our host Andreas and Matt (General Manager). Matt sent me a photo of the original receipts and ignored my emails from there on.
In fairness to Andreas he tried to help, he said that management couldn't refund me, but offered a comp table, which was absolutely pointless as we live in Ireland (and he also didn't send on any information on this comp table, so even if we were to return we don't have anything in writing)!
To date, there has been no resolution or reprimand for a staff member who clearly pocketed our $80 cash!! I'm absolutely disgusted with Wet Republic and their handling of this situation. We had such a great experience on our first visit but this time was an absolute disaster. While the day itself was fantastic, we were so disappointed to think that money was essentially stolen from us and management had no intention of resolving.
翻译:由莫妮卡(Monica)提供服务,她从我们这里偷走了 80 美元现金。
我们在参加 Wet Republic 之前预付了账单和小费。
我们度过了美好的一天,离开之前我们索要了 65 美元的未付账单。我们的服务员(莫妮卡)要求我签署两张收据以确认我们的支出。签字后我就问现金好还是刷卡好。她说现金总是更好,所以我递给她 80 美元,以确保支付 65 美元,外加小费。当我回到家时,我发现我的卡被扣了 65 美元!我跟进了我们的主持人安德烈亚斯和马特(总经理)。马特给我发了一张原始收据的照片,并从此忽略了我的电子邮件。
公平地说,安德烈亚斯试图提供帮助,他说管理层无法退款给我,但提供了一份补偿表,这绝对没有意义,因为我们住在爱尔兰(而且他也没有发送有关此补偿表的任何信息,所以即使我们要回来,我们也没有任何书面资料)!
迄今为止,对于一名明显将我们 80 美元现金装进口袋的工作人员,还没有任何解决方案或谴责!我对湿共和国和他们对这种情况的处理感到非常厌恶。我们第一次来的时候经历了一次很棒的经历,但这一次绝对是一场灾难。虽然这一天本身很棒,但我们非常失望地认为我们的钱基本上被偷了,而管理层却无意解决这个问题。