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Yurii D
Kittatinny is always late, but they're quick to charge you an extra $200
Kittatinny Canoes的点评
点评：We've been booking rafting trips with Kittatinny for the past 6-7 years, but unfortunately, this was our last visit.
Our trip was scheduled for 10am, and our entire group arrived between 9:30 and 9:45am, as Kittatinny requires guests to check in at least 30 minutes early. Despite that, we didn't board the bus until around 11:45am - almost two hours late. Unfortunately, this isn't the first time this has happened. Delays seem to be a regular occurrence at this location, so we were somewhat prepared for it.
The rafting trip itself was enjoyable, as always. However, the next day we noticed an unexpected $200 charge on our credit card. I called customer service and explained that, given their significant delay, it didn't make sense to charge us for being late. I was told they would fill out a form and submit it to a manager for review.
After calling two more times over the next week and a half, nothing was resolved and no one followed up with us. In the end, we had to dispute the charge with our credit card company.
It's disappointing because we've enjoyed rafting here for many years, but the poor customer service and lack of follow-up have convinced us not to book another trip with Kittatinny.
Our trip was scheduled for 10am, and our entire group arrived between 9:30 and 9:45am, as Kittatinny requires guests to check in at least 30 minutes early. Despite that, we didn't board the bus until around 11:45am - almost two hours late. Unfortunately, this isn't the first time this has happened. Delays seem to be a regular occurrence at this location, so we were somewhat prepared for it.
The rafting trip itself was enjoyable, as always. However, the next day we noticed an unexpected $200 charge on our credit card. I called customer service and explained that, given their significant delay, it didn't make sense to charge us for being late. I was told they would fill out a form and submit it to a manager for review.
After calling two more times over the next week and a half, nothing was resolved and no one followed up with us. In the end, we had to dispute the charge with our credit card company.
It's disappointing because we've enjoyed rafting here for many years, but the poor customer service and lack of follow-up have convinced us not to book another trip with Kittatinny.
翻译：过去6到7年间，我们一直都选择Kittatinny来安排漂流之旅，但很遗憾，这次是我们最后一次光顾了。
原定出发时间为上午10点，按照Kittatinny的要求，所有游客都应提前至少30分钟办理登机手续，因此我们一行人于9:30至9:45之间便已抵达。然而，直到11:45左右我们才登上巴士——整整迟到了近两个小时。不幸的是，这已经不是第一次发生这种情况了。延误似乎在这个地方变成了家常便饭。所以我们对此还算有所准备。
这次漂流之旅一如既往地有趣。不过第二天，我们发现信用卡上出现了一笔200美元的意外扣款。我打电话给客服，解释说鉴于他们严重的延误情况，再向我们收取迟到费用实在不合情理。对方表示会填写一份表格并提交给经理审核。
在接下来的一个半星期里，我又打了两次电话，但问题依旧没有得到解决，也无人与我们联系。最后……我们不得不与信用卡公司交涉以解决这笔扣款问题。
真是令人失望，因为我们多年来一直很喜欢在这里进行漂流活动。但糟糕的客户服务以及缺乏后续跟进让我们决定不再预订Kittatinny的任何行程了。
原定出发时间为上午10点，按照Kittatinny的要求，所有游客都应提前至少30分钟办理登机手续，因此我们一行人于9:30至9:45之间便已抵达。然而，直到11:45左右我们才登上巴士——整整迟到了近两个小时。不幸的是，这已经不是第一次发生这种情况了。延误似乎在这个地方变成了家常便饭。所以我们对此还算有所准备。
这次漂流之旅一如既往地有趣。不过第二天，我们发现信用卡上出现了一笔200美元的意外扣款。我打电话给客服，解释说鉴于他们严重的延误情况，再向我们收取迟到费用实在不合情理。对方表示会填写一份表格并提交给经理审核。
在接下来的一个半星期里，我又打了两次电话，但问题依旧没有得到解决，也无人与我们联系。最后……我们不得不与信用卡公司交涉以解决这笔扣款问题。
真是令人失望，因为我们多年来一直很喜欢在这里进行漂流活动。但糟糕的客户服务以及缺乏后续跟进让我们决定不再预订Kittatinny的任何行程了。
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