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Narcisa C
The lady with the black glasses & short hair
Sölden的点评
点评：An unacceptable and humiliating experience. We were a group of five and the staff member clearly saw all five of us together at the entrance. One of the ski passes was briefly forgotten, and she was fully aware that I had to go back to retrieve it. Despite this, when I returned with the valid pass, I was refused entry. As a result, my children, who had already gone up, were forced to come back down, and our entire family had to interrupt our day simply so I could scan the children’s passes again.
To make matters worse, the staff member raised her voice and shouted at me. There was no willingness to help, no empathy, and no attempt to resolve the situation in a reasonable way. This behavior was not only unprofessional but completely inappropriate, especially towards a family with children.
For a resort of this reputation, such treatment is unacceptable. This incident ruined our experience and reflects very poorly on staff training and customer care. I strongly hope management takes this seriously.
To make matters worse, the staff member raised her voice and shouted at me. There was no willingness to help, no empathy, and no attempt to resolve the situation in a reasonable way. This behavior was not only unprofessional but completely inappropriate, especially towards a family with children.
For a resort of this reputation, such treatment is unacceptable. This incident ruined our experience and reflects very poorly on staff training and customer care. I strongly hope management takes this seriously.
翻译：这是一次令人无法接受且极其屈辱的经历。我们一行五人，工作人员明明看到我们五个人一起站在入口处。其中一张滑雪通行证被我短暂地遗忘了，她也完全清楚我需要回去取。尽管如此，当我拿着有效的通行证返回时，却被拒绝入内。结果，已经上山的孩子们被迫返回，我们全家不得不中断行程，仅仅因为我需要再次扫描孩子们的通行证。
更糟糕的是，这位工作人员还提高了嗓门，对我大声呵斥。她丝毫没有提供帮助的意愿，没有丝毫同情心，也没有尝试以合理的方式解决问题。这种行为不仅不专业，而且极其不妥，尤其对于一个带着孩子的家庭来说更是如此。
对于这样一个享有盛誉的度假村来说，这样的待遇是绝对不能接受的。这次事件彻底毁了我们的体验，也严重损害了员工培训和客户服务的水平。我强烈希望管理层能够认真对待此事。
更糟糕的是，这位工作人员还提高了嗓门，对我大声呵斥。她丝毫没有提供帮助的意愿，没有丝毫同情心，也没有尝试以合理的方式解决问题。这种行为不仅不专业，而且极其不妥，尤其对于一个带着孩子的家庭来说更是如此。
对于这样一个享有盛誉的度假村来说，这样的待遇是绝对不能接受的。这次事件彻底毁了我们的体验，也严重损害了员工培训和客户服务的水平。我强烈希望管理层能够认真对待此事。
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