下载App
资质规则
旅行
账户
Tripadvisor用户
Terrible cafe experience…….
Langford Lakes Nature Reserve的点评
点评：The reserve itself is very pretty but it is not set up for the large amount of visitors a bank holiday attracted. Car park is not large enough and only 3 toilets in visitor building that we could see. The real disappointment though was the cafe! We booked as we were travelling from different directions to meet. I spoke to the owner directly to book and he was accommodating, however that’s where the good service ended. The cafe was in chaos, apparently one member of staff down they had done nothing to cover this shortage. We queued for over an hour 15 mins just to be served, a booked table was allowed to push in front of us at the till and be served before us as the staff seemed to have no knowledge of who was booked first, and also did not seem to care when we raised this. If I catalogued everything that happened I would be writing pages so to avoid that I will just say; they were getting many complaints and the responses were rude and stressful for all. The young staff employed were slow and frankly seemed shot away … no clue how to serve customers and no care for good service. In the end we had to abandon the idea of food and finally at 3.30pm we were served some drinks and cake (we were starving!). Even then the order was incomplete ( they had sold some of the cake we ordered to someone else and had none left for us) and it came out in three stages, my dad had finished his before anyone else’s arrived! We were refunded what we paid but with no apology at all. It’s not rocket science , they completely over stretched themselves ….they should have reduced the menu as soon as they knew they had staff shortages, limited the numbers allowed in by closing some of the tables off and frankly just worked faster! Would not recommend and would not visit again.
翻译：保护区本身很漂亮，但显然没有做好应对节假日大量游客的准备。停车场不够大，我们在游客中心只看到了三个厕所。不过，真正令人失望的是咖啡馆！我们因为要从不同方向过来碰面，所以提前预订了座位。我直接联系了老板预订，他很热情，但除此之外，服务就一塌糊涂了。咖啡馆里一片混乱，显然少了一名员工，但他们并没有采取任何措施来弥补人手不足。我们排了一个多小时十五分钟的队才轮到我们，收银台前竟然允许一个预订好的桌子插队，先给我们结账，因为店员似乎根本不知道谁先预订的，而且当我们提出这个问题时，他们也毫不在意。如果我把所有发生的事情都一一列举出来，恐怕要写好几页，所以为了避免这种情况，我只想说：他们收到了很多投诉，但他们的回复既粗鲁又令人倍感压力。年轻的店员动作迟缓，坦白说，他们看起来就像是被赶鸭子上架的……完全不知道该如何服务顾客，也根本不在乎服务质量。最后我们不得不放弃点餐，直到下午3点半才终于吃到饮料和蛋糕（我们当时都饿坏了！）。即便如此，我们的订单还是不完整（他们把我们点的蛋糕卖给了别人，没给我们留一份），而且分三次上菜，我爸的都吃完了，其他人的还没到！他们退还了我们付的钱，但连一句道歉都没有。这道理很简单，他们完全是超负荷运转了……他们应该在知道人手不足的时候就减少菜单上的菜品，限制入座人数（比如关闭一些桌子），说白了，就应该加快速度！不推荐，以后也不会再来了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
