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Michele G
Jewelry a 1 star review
Olde Mistick Village的点评
点评：⭐️⭐️⭐️⭐️⭐️Olde Mistick Village is lovely itself. This review is for one store in particular..@ginevajewelry.com
⭐ 1-Star Review-for Gineva Murano Glass Jewelry
I purchased an $85 charm bracelet from this store while visiting Mystic, Connecticut. The very first time I wore it, the end ball came off, leaving me with a bracelet I could not use.
Because I live several hours away, a friend who lives nearby offered to go to the store on my behalf. She made multiple attempts to speak with the owner and was told that the owner would need to approve a replacement. After several messages and attempts to resolve the issue, the owner ultimately communicated only through text.
I was eventually told that the manufacturer does not sell the end ball separately and that I would need to purchase an entirely new bracelet for $49.95, even though I had already paid $85 for the original bracelet. I also asked for the manufacturer’s name so I could contact them directly, but that information was not provided.
The owner explained that the end ball is designed to be removable so customers can add and remove charms and that, if the ball is lost during assembly, the rest of the bracelet is useless. That is exactly the problem. The ball came off during the very first time I wore the bracelet. I was not asking for a new bracelet or a refund; I was asking for the small replacement part needed to make the bracelet I had just purchased usable.
I understand that the store has a no-refund policy and offers exchanges or store credit. However, store credit is of no use to me when I live several hours away and, after this experience, have no desire to purchase another item from the store. I also do not believe I should have to purchase an entirely new bracelet to replace a small removable part that came off during the first use of an $85 product.
The owner stated that the store backs its products for manufacturer defects but that this does not apply to “lost items.” However, this was not a ball that I simply lost after normal use. It came off the very first time I wore the bracelet. There is a significant difference between intentionally removing a part to add charms and having that part come off during the first use.
The product itself was disappointing, but the customer service and unwillingness to find a reasonable solution were even more disappointing. I was left with an $85 bracelet that I cannot use and was essentially told that my only option was to spend another $49.95 on a new bracelet.
Very disappointing experience. I would not purchase from this store again.
⭐ 1-Star Review-for Gineva Murano Glass Jewelry
I purchased an $85 charm bracelet from this store while visiting Mystic, Connecticut. The very first time I wore it, the end ball came off, leaving me with a bracelet I could not use.
Because I live several hours away, a friend who lives nearby offered to go to the store on my behalf. She made multiple attempts to speak with the owner and was told that the owner would need to approve a replacement. After several messages and attempts to resolve the issue, the owner ultimately communicated only through text.
I was eventually told that the manufacturer does not sell the end ball separately and that I would need to purchase an entirely new bracelet for $49.95, even though I had already paid $85 for the original bracelet. I also asked for the manufacturer’s name so I could contact them directly, but that information was not provided.
The owner explained that the end ball is designed to be removable so customers can add and remove charms and that, if the ball is lost during assembly, the rest of the bracelet is useless. That is exactly the problem. The ball came off during the very first time I wore the bracelet. I was not asking for a new bracelet or a refund; I was asking for the small replacement part needed to make the bracelet I had just purchased usable.
I understand that the store has a no-refund policy and offers exchanges or store credit. However, store credit is of no use to me when I live several hours away and, after this experience, have no desire to purchase another item from the store. I also do not believe I should have to purchase an entirely new bracelet to replace a small removable part that came off during the first use of an $85 product.
The owner stated that the store backs its products for manufacturer defects but that this does not apply to “lost items.” However, this was not a ball that I simply lost after normal use. It came off the very first time I wore the bracelet. There is a significant difference between intentionally removing a part to add charms and having that part come off during the first use.
The product itself was disappointing, but the customer service and unwillingness to find a reasonable solution were even more disappointing. I was left with an $85 bracelet that I cannot use and was essentially told that my only option was to spend another $49.95 on a new bracelet.
Very disappointing experience. I would not purchase from this store again.
翻译：⭐️⭐️⭐️⭐️⭐️ Olde Mistick Village本身就是一个非常可爱的地方。这篇评论是针对那里的一家店铺：@ginevajewelry.com
⭐ 1星评价——针对Gineva Murano Glass Jewelry
我在访问康涅狄格州的米斯蒂克镇时，在这家店购买了一条售价85美元的手链。可当我第一次佩戴时，手链末端的装饰球就脱落了，结果这条手链就再也无法使用了。
由于我家离那里有好几个小时的路程，住在附近的友人便主动提出替我前往该店铺处理此事。她多次尝试与店主联系，但得到的答复是：必须得到店主的许可才能更换零件。在发送了多条信息并尝试解决此问题后，店主最终只通过短信的方式与她沟通。
最后她得知，制造商并不单独出售那个末端球部件，因此即便她已经为原手链支付了85美元，仍不得不以49.95美元的价格购买一条全新的手链。我还询问了制造商的名称，以便直接联系他们，但对方并未提供这一信息。
店主解释说，末端的圆球设计成可拆卸的，这样顾客就能随意添加或取下装饰物；不过如果这个圆球在组装过程中丢失，手链的其余部分就派不上用场了。而这正是问题所在——我第一次佩戴这条手链时，那个圆球就脱落了。我并没有要求更换新手链或获得退款；我只是想要那个能让我刚买的手链正常使用的小零件而已。
我明白这家店实行无退款政策，只提供换货服务或商店抵用券。不过，由于我家离商店有好几个小时的路程，而且经历了这次事情后我也不想再从该店购买任何商品，所以商店抵用券对我毫无用处。我也认为，对于一个在我花费85美元购买的产品首次使用时就脱落的小零件，我没必要再花钱买一条全新的手链来替换。
店主表示，店铺会对存在制造缺陷的产品提供售后保障，但这一政策并不适用于“丢失的零件”。然而，这个零件并非我在正常使用过程中弄丢的，它是在我第一次佩戴手链时就脱落了。故意拆下某个部件以增添装饰效果，与该部件在第一次使用时就脱落，这两者之间有显著差异。
产品本身令人失望，但客服的态度以及他们不愿提供合理解决方案的做法更让人失望。我现在拥有一只价值85美元却无法使用的手链，而他们却告诉我唯一的选择就是再花49.95美元购买一只新的手链。
一次极其糟糕的体验。我再也不会从这个店铺购物了。
⭐ 1星评价——针对Gineva Murano Glass Jewelry
我在访问康涅狄格州的米斯蒂克镇时，在这家店购买了一条售价85美元的手链。可当我第一次佩戴时，手链末端的装饰球就脱落了，结果这条手链就再也无法使用了。
由于我家离那里有好几个小时的路程，住在附近的友人便主动提出替我前往该店铺处理此事。她多次尝试与店主联系，但得到的答复是：必须得到店主的许可才能更换零件。在发送了多条信息并尝试解决此问题后，店主最终只通过短信的方式与她沟通。
最后她得知，制造商并不单独出售那个末端球部件，因此即便她已经为原手链支付了85美元，仍不得不以49.95美元的价格购买一条全新的手链。我还询问了制造商的名称，以便直接联系他们，但对方并未提供这一信息。
店主解释说，末端的圆球设计成可拆卸的，这样顾客就能随意添加或取下装饰物；不过如果这个圆球在组装过程中丢失，手链的其余部分就派不上用场了。而这正是问题所在——我第一次佩戴这条手链时，那个圆球就脱落了。我并没有要求更换新手链或获得退款；我只是想要那个能让我刚买的手链正常使用的小零件而已。
我明白这家店实行无退款政策，只提供换货服务或商店抵用券。不过，由于我家离商店有好几个小时的路程，而且经历了这次事情后我也不想再从该店购买任何商品，所以商店抵用券对我毫无用处。我也认为，对于一个在我花费85美元购买的产品首次使用时就脱落的小零件，我没必要再花钱买一条全新的手链来替换。
店主表示，店铺会对存在制造缺陷的产品提供售后保障，但这一政策并不适用于“丢失的零件”。然而，这个零件并非我在正常使用过程中弄丢的，它是在我第一次佩戴手链时就脱落了。故意拆下某个部件以增添装饰效果，与该部件在第一次使用时就脱落，这两者之间有显著差异。
产品本身令人失望，但客服的态度以及他们不愿提供合理解决方案的做法更让人失望。我现在拥有一只价值85美元却无法使用的手链，而他们却告诉我唯一的选择就是再花49.95美元购买一只新的手链。
一次极其糟糕的体验。我再也不会从这个店铺购物了。
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