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Sofia L
Horrible Experience
United Airlines Club Lounge的点评
点评：I had a terrible experience with Ethiopian Airlines while flying home with a severely broken leg that required urgent medical treatment. They charged me $200 to change my flight and another $120 for a front-row seat because of my injury.
Despite knowing I had a serious medical condition, wheelchair assistance was extremely difficult to get, and I ultimately had to hop on one leg to reach my seat. There were many empty seats, including in business class, but no one offered a safer or more comfortable option. I had to use pillows and blankets from empty seats myself just to elevate my broken leg, while passengers repeatedly passed by and sometimes bumped into it.
During roughly 17 hours of travel, the flight attendants knew about my injury but barely checked on me. One asked if I had pain medication, and that was essentially it. I even had to wait for beverage service to ask for water to take my medication.
I wasn’t expecting luxury or special treatment. I expected basic assistance and compassion for I expected basic assistance and compassion for a passenger traveling with a serious injury. Instead, I felt ignored during one of the most painful and difficult trips of my life. I am extremely disappointed with how Ethiopian Airlines handled the entire situation.
Despite knowing I had a serious medical condition, wheelchair assistance was extremely difficult to get, and I ultimately had to hop on one leg to reach my seat. There were many empty seats, including in business class, but no one offered a safer or more comfortable option. I had to use pillows and blankets from empty seats myself just to elevate my broken leg, while passengers repeatedly passed by and sometimes bumped into it.
During roughly 17 hours of travel, the flight attendants knew about my injury but barely checked on me. One asked if I had pain medication, and that was essentially it. I even had to wait for beverage service to ask for water to take my medication.
I wasn’t expecting luxury or special treatment. I expected basic assistance and compassion for I expected basic assistance and compassion for a passenger traveling with a serious injury. Instead, I felt ignored during one of the most painful and difficult trips of my life. I am extremely disappointed with how Ethiopian Airlines handled the entire situation.
翻译：我腿部严重骨折，需要紧急治疗，在搭乘埃塞俄比亚航空的航班回国时经历了极其糟糕的体验。他们向我收取了200美元用于更改航班，又因我的伤势额外收取了120美元来安排前排座位。
即便他们知道我有严重的健康问题，却仍很难为我安排轮椅协助服务；最后我只能单腿跳着才勉强到达座位。当时机舱里有很多空座位，就连商务舱也是空着的。但没有人提供更安全或更舒适的解决办法。我不得不自己从空座位上拿来枕头和毛毯来垫高受伤的腿，而乘客们则不断从旁边经过，有时还会撞到我的腿。
在大约17小时的航程中，空乘人员虽然知道我受伤了，却几乎没有来关心过我。只有一人问我有没有止痛药，仅此而已。我甚至不得不等到提供饮料服务时，才得以要水来服药。我并没有期待什么奢华的待遇或特殊关照。我只希望能够得到基本的帮助与关怀——毕竟我是一名身负重伤的乘客。然而，在我人生中最痛苦、最艰难的旅程中，我却感觉完全被忽视了。对于埃塞俄比亚航空处理整个情况的方式，我感到极其失望。
即便他们知道我有严重的健康问题，却仍很难为我安排轮椅协助服务；最后我只能单腿跳着才勉强到达座位。当时机舱里有很多空座位，就连商务舱也是空着的。但没有人提供更安全或更舒适的解决办法。我不得不自己从空座位上拿来枕头和毛毯来垫高受伤的腿，而乘客们则不断从旁边经过，有时还会撞到我的腿。
在大约17小时的航程中，空乘人员虽然知道我受伤了，却几乎没有来关心过我。只有一人问我有没有止痛药，仅此而已。我甚至不得不等到提供饮料服务时，才得以要水来服药。我并没有期待什么奢华的待遇或特殊关照。我只希望能够得到基本的帮助与关怀——毕竟我是一名身负重伤的乘客。然而，在我人生中最痛苦、最艰难的旅程中，我却感觉完全被忽视了。对于埃塞俄比亚航空处理整个情况的方式，我感到极其失望。
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