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Phil L
Interesting Place With One Bad Apple
Boothbay Railway Village的点评
点评：This place turned out to be an unexpected short stop during our travels as we passed through town.
Upon arrival we were not interested nor had time to go on a train ride, therefore we did not enter the train station, and instead proceeded over to the General Store, made a purchase, and then proceeded out, where we then noticed the grounds.
There were no staff or employees to guide visitors anywhere, and it appeared to be set up as a self-guided tour so we began exploring.
We entered a few of the buildings; the old hardware store, the tractor garage, the salt & pepper house, and the fire station. As we approached the car museum at the top of the hill we had an interaction with one of the staff who was eating his lunch.
As we greeted him, he was clearly annoyed by our presence and gruffly asked if we had our stickers?
We didn't know what he meant and assumed he was referring to auto museum stickers, and asked if we could purchase them with him. He unprofessionally and kind of rudely informed us that we needed to go back down to the train station to purchase them. Again, we're thinking it's specifically for the auto museum entry only.
We apologized for our error, informed him that we would sort it out, and proceeded back to the train station.
While in-route to the train station we stopped into another out building on our way, (there are several) and as we were exiting it, this same auto museum staffer basically accosted and began berating us, sternly telling us we weren't allowed there (in the exhibit) had been told where to go and that we needed to leave. We again explained to him that we were on our way to the station and would be leaving the premise.
For someone who is there to guide and be helpful, he was the exact opposite: rude, unclear, non personable, unhelpful, and not an ideal candidate to be working with the public.
Once we got to the train station we explained to the gentleman behind the train ticket counter what had happened, our interaction with the auto museum 'gentleman', took accountability for our mistake, and offered to correct the matter.
As we'd only seen about 4 of the exhibit buildings we made a donation and left.
It's too bad, as the place is very interesting, but one bad apple, can sour the experience, as it unfortunately did for us.
I'd like to suggest adding clearer signage or a main check-point where guests have to show their admission stickers or tickets to gain entry. Perhaps even adding "Have you paid your admission fee?" signs on the exhibits themselves. Visual reminders if you will, to keep everyone honest.
If you've never been here there are several access ways onto this property where you can walk right onto it with zero interaction with staff...well, until you get to the auto museum of course, or obviously if you're planning to go on a train ride.
I'd like to add that part of why we entered the general store first was to see if there was an entrance fee, which there of course isn't, but perhaps having admission tickets available for purchase there as well would help streamline guests correctly.
Either way, your admission fee system needs improvement, as it was never our intention to not pay on purpose.
Upon arrival we were not interested nor had time to go on a train ride, therefore we did not enter the train station, and instead proceeded over to the General Store, made a purchase, and then proceeded out, where we then noticed the grounds.
There were no staff or employees to guide visitors anywhere, and it appeared to be set up as a self-guided tour so we began exploring.
We entered a few of the buildings; the old hardware store, the tractor garage, the salt & pepper house, and the fire station. As we approached the car museum at the top of the hill we had an interaction with one of the staff who was eating his lunch.
As we greeted him, he was clearly annoyed by our presence and gruffly asked if we had our stickers?
We didn't know what he meant and assumed he was referring to auto museum stickers, and asked if we could purchase them with him. He unprofessionally and kind of rudely informed us that we needed to go back down to the train station to purchase them. Again, we're thinking it's specifically for the auto museum entry only.
We apologized for our error, informed him that we would sort it out, and proceeded back to the train station.
While in-route to the train station we stopped into another out building on our way, (there are several) and as we were exiting it, this same auto museum staffer basically accosted and began berating us, sternly telling us we weren't allowed there (in the exhibit) had been told where to go and that we needed to leave. We again explained to him that we were on our way to the station and would be leaving the premise.
For someone who is there to guide and be helpful, he was the exact opposite: rude, unclear, non personable, unhelpful, and not an ideal candidate to be working with the public.
Once we got to the train station we explained to the gentleman behind the train ticket counter what had happened, our interaction with the auto museum 'gentleman', took accountability for our mistake, and offered to correct the matter.
As we'd only seen about 4 of the exhibit buildings we made a donation and left.
It's too bad, as the place is very interesting, but one bad apple, can sour the experience, as it unfortunately did for us.
I'd like to suggest adding clearer signage or a main check-point where guests have to show their admission stickers or tickets to gain entry. Perhaps even adding "Have you paid your admission fee?" signs on the exhibits themselves. Visual reminders if you will, to keep everyone honest.
If you've never been here there are several access ways onto this property where you can walk right onto it with zero interaction with staff...well, until you get to the auto museum of course, or obviously if you're planning to go on a train ride.
I'd like to add that part of why we entered the general store first was to see if there was an entrance fee, which there of course isn't, but perhaps having admission tickets available for purchase there as well would help streamline guests correctly.
Either way, your admission fee system needs improvement, as it was never our intention to not pay on purpose.
翻译：这个地方在我们途经该镇时，意外地成了旅途中的一个短暂停留点。
抵达后，我们既没有兴趣也没时间乘坐火车，因此并未进入火车站，而是直接走向杂货店，买完东西后便离开了。就在这时，我们注意到了火车站的周边环境。
那里没有工作人员或雇员来引导游客，看来这是一处供游客自行参观的景点，于是我们便开始四处探索。我们走进了几栋建筑：那家老旧的五金店、拖拉机维修站、卖盐和胡椒的商店，还有消防站。当我们走近山顶上的汽车博物馆时，遇到了一位正在吃午饭的工作人员。
我们向他打招呼后，他显然对我们的出现感到不悦，粗声粗气地问我们带贴纸了吗？
我们不明白他的意思，以为他指的是汽车博物馆的纪念贴纸，便询问是否可以和他一起购买。他以不太专业且有些粗鲁的方式告诉我们，我们需要回到火车站去购买那些票。我们觉得这些票应该只是用于进入汽车博物馆的。
我们为自己的失误道了歉，告诉他我们会解决这个问题，然后便返回火车站。
在前往火车站的途中，我们顺道去了另一栋附属建筑里（这种建筑有好几栋），就在我们准备离开时，那位汽车博物馆的工作人员直接上前责斥我们，严厉地告诉我们不允许进入展览区，还声称我们已经被告知该去哪里，必须立刻离开。我们再次向他解释，我们正要前往车站，马上就会离开场馆。
身为负责引导和提供帮助的工作人员，他的表现却恰恰相反：粗鲁无礼、表达不清、毫无亲和力，完全帮不上忙，实在不是适合与公众打交道的合适人选。到达火车站后，我们向售票处的工作人员说明了事情的经过，以及我们与汽车博物馆那位“工作人员”的互动情况。我们为自己的失误承担了责任，并主动提出会纠正这一错误。
由于我们只参观了大约4座展馆，于是我们捐了些款便离开了。真是可惜，因为那个地方其实非常有趣；不过一个坏分子就足以破坏整个体验，对我们来说恰恰如此。我建议设置更清晰的指示牌，或者设立一个主要检查点，要求游客出示入场贴纸或门票才能进入。或许还可以在各个展览区本身贴上“您已支付入场费了吗？”这样的提示牌。可以说这些是视觉上的提醒，能确保每个人都遵守规定。
如果您从未来过这里，会发现有几条可以进入该场所的通道，玩家可以直接走进去而无需与工作人员有任何互动……当然，在抵达汽车博物馆之前都是如此。或者，显然，如果你打算乘火车旅行的话。
我想补充一点：我们先进入杂货店的部分原因是为了确认是否有入场费——当然并没有。不过，如果在那里也能购买入场券，或许能更有效地引导游客有序入场。
无论如何，你们的入场费制度还需改进，因为我们绝非故意不付费。
抵达后，我们既没有兴趣也没时间乘坐火车，因此并未进入火车站，而是直接走向杂货店，买完东西后便离开了。就在这时，我们注意到了火车站的周边环境。
那里没有工作人员或雇员来引导游客，看来这是一处供游客自行参观的景点，于是我们便开始四处探索。我们走进了几栋建筑：那家老旧的五金店、拖拉机维修站、卖盐和胡椒的商店，还有消防站。当我们走近山顶上的汽车博物馆时，遇到了一位正在吃午饭的工作人员。
我们向他打招呼后，他显然对我们的出现感到不悦，粗声粗气地问我们带贴纸了吗？
我们不明白他的意思，以为他指的是汽车博物馆的纪念贴纸，便询问是否可以和他一起购买。他以不太专业且有些粗鲁的方式告诉我们，我们需要回到火车站去购买那些票。我们觉得这些票应该只是用于进入汽车博物馆的。
我们为自己的失误道了歉，告诉他我们会解决这个问题，然后便返回火车站。
在前往火车站的途中，我们顺道去了另一栋附属建筑里（这种建筑有好几栋），就在我们准备离开时，那位汽车博物馆的工作人员直接上前责斥我们，严厉地告诉我们不允许进入展览区，还声称我们已经被告知该去哪里，必须立刻离开。我们再次向他解释，我们正要前往车站，马上就会离开场馆。
身为负责引导和提供帮助的工作人员，他的表现却恰恰相反：粗鲁无礼、表达不清、毫无亲和力，完全帮不上忙，实在不是适合与公众打交道的合适人选。到达火车站后，我们向售票处的工作人员说明了事情的经过，以及我们与汽车博物馆那位“工作人员”的互动情况。我们为自己的失误承担了责任，并主动提出会纠正这一错误。
由于我们只参观了大约4座展馆，于是我们捐了些款便离开了。真是可惜，因为那个地方其实非常有趣；不过一个坏分子就足以破坏整个体验，对我们来说恰恰如此。我建议设置更清晰的指示牌，或者设立一个主要检查点，要求游客出示入场贴纸或门票才能进入。或许还可以在各个展览区本身贴上“您已支付入场费了吗？”这样的提示牌。可以说这些是视觉上的提醒，能确保每个人都遵守规定。
如果您从未来过这里，会发现有几条可以进入该场所的通道，玩家可以直接走进去而无需与工作人员有任何互动……当然，在抵达汽车博物馆之前都是如此。或者，显然，如果你打算乘火车旅行的话。
我想补充一点：我们先进入杂货店的部分原因是为了确认是否有入场费——当然并没有。不过，如果在那里也能购买入场券，或许能更有效地引导游客有序入场。
无论如何，你们的入场费制度还需改进，因为我们绝非故意不付费。
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