Excellent small croft and wool shop with a very generous and helpful owner
Hebridean Isles Trading Company -Island at the Edge的点评
点评:We popped into this excellent shop on our tour of Scotland. It is jampacked with various high quality wools, yarns, gifts and knitted products.
The owner was delightful. She explained many things about the types of sheep and wools available.
I told her that I had been looking everywhere for a mans knitted Scottish Bonnet and that the bonnets I had found were all for females
She responded by pulling out, what I believe to be, her first attempt at knitting one in the traditional style, in her out Herbidean wool and with the beautiful, spiral knitted pattern on the top. She was disappointed because it had turned out to large and offered to gift it to me if I wanted it. I offered to pay but she insisted that I keep it to experiment with and to see if I might shrink it to size.
I had never met the lady before and she could presumably have unwound it and reknitted it but no - she insisted that I took it.
I found this very generous and exceptional in the current climate where customer service is not necessarily high on most shops agenda.
翻译:我们在苏格兰之旅中顺便去了这家很棒的商店。店里挤满了各种高品质的羊毛、纱线、礼品和针织产品。
店主非常和蔼可亲。她向我介绍了很多有关绵羊和羊毛种类的信息。
我告诉她,我一直在到处寻找男士苏格兰针织帽,而我找到的帽子都是女士的。
她拿出了一件我认为是她第一次尝试编织的帽子,采用传统风格,用赫比德羊毛编织而成,顶部有漂亮的螺旋针织图案。她很失望,因为帽子太大了,并表示如果我想要的话可以送给我。我提出付钱,但她坚持让我留下来试试,看看我是否可以缩小尺寸。
我以前从未见过这位女士,她可能已经解开并重新编织了,但没有——她坚持让我拿走。
在目前的环境下,大多数商店并不重视客户服务,我觉得这家店非常慷慨和出色。