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Rachel M
Owners the bully and publicly shame customers online
Howe Caverns的点评
点评：If you are thinking of booking a trip here, I strongly encourage you to rethink other destinations. That is not said lightly. I’m attaching some screenshots of how the owners operate. I was absolutely floored when I saw them take to their Facebook page to publicly mock and bully a customer because they were not happy that they left a negative review. It spoke volumes. Not only did they try to publicly shame and humiliate this customer, they resorted to bullying them over grammatical errors. These are the type of people that you’d be supporting. The type of people that can’t control their emotions…rather than take the high road and address the complaint professionally, they resorted to Facebook for retaliation. Publicly mocking a customer versus acknowledging the feedback professionally, with integrity, says all you need to know about their character. Adults who run a business felt they needed to get their dopamine kicks by bullying a customer for attention. And if you should happen to come across their Facebook page, you will see that there are some people that voiced concerns, and they responded to almost every one of them with a cynical ChatGPT response, almost as if a child were running their page. It was absolutely appalling to see a Business mock, berate and bully someone that way. Spend your dollars wisely. I hope the customer that wrote the review sees this & reaches out to regulatory bodies to report it. I’ll never return after seeing that display. They kept it going too. And it seems as though they were blocking people and deleting comments of anyone that spoke out against their childish behavior. They should be embarrassed. Running a business, you’re gonna run into people from all different walks of life. If you can’t handle a complaint with grace, you shouldn’t be in business. But to publicly mock them over grammatical errors was just absolutely tacky. Emotional maturity of a toddler. Disgraceful.
翻译：如果您正考虑预订这家旅行社，我强烈建议您重新考虑其他目的地。这绝非轻率之言。我附上了一些截图，揭露了这家店主的所作所为。当我看到他们竟然在Facebook主页上公开嘲讽和欺凌一位顾客时，我简直震惊了。仅仅因为这位顾客留下了差评，他们就恼羞成怒。这足以说明一切。他们不仅试图公开羞辱这位顾客，还因为一些语法错误而对其进行欺凌。这就是你会支持的人吗？就是那种无法控制自己情绪的人……他们没有选择以专业的态度妥善处理投诉，而是诉诸Facebook进行报复。公开嘲讽顾客，而不是以专业和诚信的态度回应反馈，这足以说明他们的为人。这些经营企业的成年人，为了获得关注，竟然通过欺凌顾客来寻求快感。如果你碰巧浏览了他们的Facebook主页，你会发现有些人表达了不满，而他们几乎对每一条评论都用冷嘲热讽的聊天回复敷衍了事，简直就像是小孩子在运营主页。看到一家企业如此嘲讽、辱骂和欺凌他人，真是令人作呕。请谨慎消费。我希望写评论的顾客能看到这条信息，并联系监管机构举报此事。看到这种行为后，我绝不会再光顾。他们还变本加厉。而且，他们似乎还屏蔽了所有批评他们幼稚行为的人，并删除了他们的评论。他们应该感到羞耻。经营企业，难免会遇到形形色色的人。如果你无法妥善处理投诉，就不应该继续做生意。但因为语法错误就公开嘲笑别人，实在是太没品了。简直是幼稚得像个孩子。太丢人了。
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