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James S
Poor attitude from cafe staff
Hodgehill - Farm Shop & Garden Centre的点评
点评：We arrived here at 1420 hoping to have a nice lunch for our large family. Upon getting there we saw that hot food orders stopped being taken at 1430, so we promptly joined the queue and at 1427 we were ready to be served. Just as we were about to order, the lady from the kitchen shouted no more orders, we straight away made it known we wanted seven toasties (to be accompanied by drinks and cakes) the lady serving and the one from the kitchen showed terrible customer service saying they couldn't make any more, as they'd turned the toastie machine off! We showed them on out phones and the clock in their own restaurant that it was not yet 1430, we were again told the kitchen shut at 1430 🤦
We spoke to the manager who was very apologetic and empathise that we should have been served, he felt they had probably started their clean down earlier than they should so they could get home. His communication with us is the only thing stopping this being a 1 star. We explained we would have spent over £100 in the cafe and had planned on spending similar in the shop. Clearly upper management acknowledge there is a problem and hopefully they can sort of these unhelpful attitudes.
We found another place at Whitlenge Gardens and tearoom and they were happy to serve right up to there agreed cut off time.
We spoke to the manager who was very apologetic and empathise that we should have been served, he felt they had probably started their clean down earlier than they should so they could get home. His communication with us is the only thing stopping this being a 1 star. We explained we would have spent over £100 in the cafe and had planned on spending similar in the shop. Clearly upper management acknowledge there is a problem and hopefully they can sort of these unhelpful attitudes.
We found another place at Whitlenge Gardens and tearoom and they were happy to serve right up to there agreed cut off time.
翻译：我们在14点20分抵达此处，本想为一大家子人享用一顿美味的午餐。到达后我们才发现，热食的点单服务在14点30分就停止了，于是我们立刻排队，14点27分时已排到可以点餐的位置。就在我们准备点单时，厨房里的女士大声喊道：不再接受点单了。我们立刻表明想要七份多士（并配上饮料和蛋糕）。负责接待的女服务员以及厨房里的人员表现极差，她们称因为已经关掉了多士机，所以做不了了！我们用手机和餐厅墙上的时钟向他们证明此时还不到14点30分，但他们还是坚持说厨房在14点30分就关门了 🤦
我们随后联系了经理，他极为诚恳地道歉，也理解我们理应得到服务。他觉得，那些人为了能早点回家，可能提前开始了清洁工作。他与我们的沟通是防止这条评价变成一星评价的唯一因素。我们解释称，我们原本打算在咖啡馆消费100英镑以上，也计划在商店里花同样的金额。显然，高层管理人员也意识到了存在问题，希望他们能纠正这种不负责任的态度。我们在Whitlenge Gardens茶室找到了另一个地点，他们很乐意在约定的截止时间前提供服务。
我们随后联系了经理，他极为诚恳地道歉，也理解我们理应得到服务。他觉得，那些人为了能早点回家，可能提前开始了清洁工作。他与我们的沟通是防止这条评价变成一星评价的唯一因素。我们解释称，我们原本打算在咖啡馆消费100英镑以上，也计划在商店里花同样的金额。显然，高层管理人员也意识到了存在问题，希望他们能纠正这种不负责任的态度。我们在Whitlenge Gardens茶室找到了另一个地点，他们很乐意在约定的截止时间前提供服务。
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