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Barend S
Bad customer service and after service
Dream Yacht Charter的点评
点评：We rented a Catamaran from Dream Yacht for a bareboat charter. I have used them in the past with friends, and didn't have issues, however, seems that things are changing. We sailed the USVI which was beautiful, so we still enjoyed ourselves, but that we no thanks to Dream Yacht.
Issues:
- The inverter has issues which the base crew was aware of, but assured us it would be fine. It wasn't, we had to run the generator all the time while anchored to have power. While under sail, we had to run the engines, so never complete silence.
- The lazy jacks were frayed and broke the first time we hoisted the mainsail.
- I understand things happen but when you are given an "emergency" contact ( which happened to be the base manager) and they never respond when you have issues, bad customer service! Thank God there was no true emergency.
- I requested to meet with the base manager at the end of our trip, but he didn't bother to show up. Seems he doesn't actually do any work.
- When I contacted Dream Yacht after the charter, their "reimbursement/resolution" to the issue was that they will give me 5% off on my next charter with them. Laughable!
DO NOT use them, especially in USVI!
Issues:
- The inverter has issues which the base crew was aware of, but assured us it would be fine. It wasn't, we had to run the generator all the time while anchored to have power. While under sail, we had to run the engines, so never complete silence.
- The lazy jacks were frayed and broke the first time we hoisted the mainsail.
- I understand things happen but when you are given an "emergency" contact ( which happened to be the base manager) and they never respond when you have issues, bad customer service! Thank God there was no true emergency.
- I requested to meet with the base manager at the end of our trip, but he didn't bother to show up. Seems he doesn't actually do any work.
- When I contacted Dream Yacht after the charter, their "reimbursement/resolution" to the issue was that they will give me 5% off on my next charter with them. Laughable!
DO NOT use them, especially in USVI!
翻译：我们从Dream Yacht租了一艘双体帆船，进行裸船租赁。我以前和朋友一起租过他们的船，当时没遇到什么问题，但现在看来情况似乎有所变化。我们航行在美属维尔京群岛，那里风景优美，所以我们仍然玩得很开心，但这完全要归功于Dream Yacht。
问题：
- 逆变器有问题，基地工作人员也知道，但他们向我们保证没问题。结果并非如此，我们抛锚时必须一直开着发电机才能有电。航行时，我们又必须开着发动机，所以始终无法完全安静。
- 懒人绳磨损严重，第一次升起主帆时就断了。
- 我理解可能会出现一些问题，但是当你被告知一个“紧急联系人”（碰巧是基地经理）时，如果遇到问题他们却置之不理，那客户服务就太差劲了！谢天谢地，最后并没有发生真正的紧急情况。
- 我要求在行程结束时与基地经理见面，但他根本没来。他似乎根本没干活。
——包船结束后我联系了Dream Yacht，他们给出的“补偿/解决方案”竟然是下次包船时给我5%的折扣。真是可笑！
千万别用他们的服务，尤其是在美属维尔京群岛！
问题：
- 逆变器有问题，基地工作人员也知道，但他们向我们保证没问题。结果并非如此，我们抛锚时必须一直开着发电机才能有电。航行时，我们又必须开着发动机，所以始终无法完全安静。
- 懒人绳磨损严重，第一次升起主帆时就断了。
- 我理解可能会出现一些问题，但是当你被告知一个“紧急联系人”（碰巧是基地经理）时，如果遇到问题他们却置之不理，那客户服务就太差劲了！谢天谢地，最后并没有发生真正的紧急情况。
- 我要求在行程结束时与基地经理见面，但他根本没来。他似乎根本没干活。
——包船结束后我联系了Dream Yacht，他们给出的“补偿/解决方案”竟然是下次包船时给我5%的折扣。真是可笑！
千万别用他们的服务，尤其是在美属维尔京群岛！
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