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Jay B
Not impressed with inclusivity and customer service.
Junglebugs Indoor Play Centre的点评
点评：Not happy at all about my experience today. I’m a single mom with 2 children. My daughter was attending a party. My son was not and is too old for soft play. He is also autistic. At the door I signed my daughter into the party and the assistant then spoke directly to my daughter and went “is this your brother” to which she replied yes. The server then went “that’ll be £3.50”. I explained my son would not be using the soft play or any of the facilities on site. Such a shame because he’s a very well behaved calm child who was sitting reading his book. She said no. He can’t come in unless you pay. I asked again, what am I paying for? She said the entrance fee? Entrance fee to what? My son then had an autistic episode because he understands money and couldn’t understand why his mom was having to pay entry for nothing. He was visibly distressed. Obviously I had to pay and as expected he sat quietly at the table reading. He wanted chips but was autistically obsessed over the fact the portion of chips was the same price as the entrance fee to absolutely nothing.
Overall, not happy with the customer service at all. I’m still annoyed now.. several hours later, hence feeling compelled to warn others. The staff were rude. I planned to use this place for my daughter’s birthday but I don’t want to now. I felt like they weren’t inclusive at all, they should think about people’s circumstances. I literally have no one to leave my son with to take his sister to a party. And charging an older child to sit in a room is a joke. Not had this anywhere in 10 years of being parent. Fair enough if he was using the soft play and sneaking in as a sibling but he wasn’t.
Overall, not happy with the customer service at all. I’m still annoyed now.. several hours later, hence feeling compelled to warn others. The staff were rude. I planned to use this place for my daughter’s birthday but I don’t want to now. I felt like they weren’t inclusive at all, they should think about people’s circumstances. I literally have no one to leave my son with to take his sister to a party. And charging an older child to sit in a room is a joke. Not had this anywhere in 10 years of being parent. Fair enough if he was using the soft play and sneaking in as a sibling but he wasn’t.
翻译：今天的经历让我非常不满意。我是一位单亲妈妈，有两个孩子。女儿参加了一个派对，儿子没有来，而且他年纪太大，不适合玩室内儿童游乐区。他患有自闭症。在门口，我给女儿登记参加派对，工作人员直接问我女儿：“这是你弟弟吗？”女儿回答说是。然后服务员说：“一共3.5英镑。”我解释说儿子不会使用室内儿童游乐区或任何其他设施。真是太可惜了，因为他是个非常懂事、安静的孩子，当时正坐在那里看书。她说不行，不付钱就不能进去。我又问了一遍，我付的是什么？她说入场费？入场费？什么入场费？儿子因为懂钱，无法理解为什么妈妈要为一个没钱的孩子付钱，所以出现了自闭症症状。他明显很沮丧。当然，我不得不付钱，不出所料，他安静地坐在桌旁看书。他想要薯片，但却执着地纠结于那份薯片的价格竟然和那根本没存在的入场费一样。
总而言之，我对这里的客户服务非常不满意。几个小时过去了，我仍然很生气，所以觉得有必要提醒其他人。工作人员态度很差。我原本计划带女儿来这里过生日，但现在不想来了。我觉得他们完全没有考虑顾客的感受，他们应该体谅顾客的实际情况。我实在找不到人可以帮我儿子照看，让他带妹妹去参加派对。而且，让一个大孩子坐在房间里还要收费，这简直太荒谬了。我当了十年父母，从来没遇到过这种情况。如果他是在儿童游乐区偷偷溜进来，那倒也罢了，但他根本不是。
总而言之，我对这里的客户服务非常不满意。几个小时过去了，我仍然很生气，所以觉得有必要提醒其他人。工作人员态度很差。我原本计划带女儿来这里过生日，但现在不想来了。我觉得他们完全没有考虑顾客的感受，他们应该体谅顾客的实际情况。我实在找不到人可以帮我儿子照看，让他带妹妹去参加派对。而且，让一个大孩子坐在房间里还要收费，这简直太荒谬了。我当了十年父母，从来没遇到过这种情况。如果他是在儿童游乐区偷偷溜进来，那倒也罢了，但他根本不是。
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