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Harvey C
Disappointing Experience — Ride Issues and Poor Guest Relations
帝王之城游乐园的点评
点评：Unfortunately, our recent experience at Kings Dominion was very disappointing. I visited the park on August 29, 2026, and had significant concerns about ride operations, the experience of being stuck on a ride, and the lack of meaningful assistance from Guest Services.
We were riding Flight of Fear and became stuck immediately before the end of the ride. We remained in our seats for more than 10 minutes before park personnel were able to manually unlock our seat harnesses. We were then escorted along the internal walkway of the ride to the exit.
After leaving Flight of Fear, we were standing in line for Pantherian when riders on that attraction experienced a similar situation. They became stuck near the end of the ride and were unable to exit on their own.
What was particularly concerning was the response I received when I attempted to express these concerns to the park. At Guest Services, Joni would only provide her first name. When I asked for the name of her manager or another member of park management, she would not provide that information. I was also not given a direct email address or telephone number for management and was instead directed to the park's website to submit a complaint. She offered Fast Lane upgrades. I was told to go online to the website to express my concerns.
I subsequently called the local Kings Dominion number, 804-876-5000, and received essentially the same response. As a customer, I found it extremely frustrating that there appeared to be no way to speak directly with park management about a serious ride-experience concern.
Given the age of the park, the inconsistent operation of the attractions we experienced, and the mechanical issues impacting riders, I have decided that I do not want to return to Kings Dominion.
We were riding Flight of Fear and became stuck immediately before the end of the ride. We remained in our seats for more than 10 minutes before park personnel were able to manually unlock our seat harnesses. We were then escorted along the internal walkway of the ride to the exit.
After leaving Flight of Fear, we were standing in line for Pantherian when riders on that attraction experienced a similar situation. They became stuck near the end of the ride and were unable to exit on their own.
What was particularly concerning was the response I received when I attempted to express these concerns to the park. At Guest Services, Joni would only provide her first name. When I asked for the name of her manager or another member of park management, she would not provide that information. I was also not given a direct email address or telephone number for management and was instead directed to the park's website to submit a complaint. She offered Fast Lane upgrades. I was told to go online to the website to express my concerns.
I subsequently called the local Kings Dominion number, 804-876-5000, and received essentially the same response. As a customer, I found it extremely frustrating that there appeared to be no way to speak directly with park management about a serious ride-experience concern.
Given the age of the park, the inconsistent operation of the attractions we experienced, and the mechanical issues impacting riders, I have decided that I do not want to return to Kings Dominion.
翻译：很遗憾，我们最近在金斯多米恩主题公园的体验极其糟糕。我于2026年8月29日前往该公园，对游乐设施的运作情况、游客被困在设施上的状况，以及游客服务部门未能提供有效帮助等问题深感担忧。
当时我们正在乘坐“恐惧飞行”这一游乐项目，却在即将结束时突然停了下来。我们在座位上被困了10多分钟，直到公园工作人员才手动解开了我们的安全带。随后，我们被引导着沿着游乐设施内部的通道前往出口。
离开“恐惧之旅”后，我们正排队等候乘坐“潘瑟瑞安”。这时，在该游乐设施上游玩的游客也遭遇了类似情况：他们在接近终点时被困住，无法自行离开。
尤其令人担忧的是，当我试图向游乐园方面表达这些顾虑时得到的回应。在游客服务处，乔妮只愿意透露自己的名字。当我询问她所在公园管理层的负责人或其他管理人员的名字时，她拒绝提供这些信息。我也没有得到管理层的直接电子邮箱地址或电话号码，只被指引到公园的网站去提交投诉。她还提到了快速通道升级服务。我得到的指示也是要登录网站来表达我的顾虑。
随后我拨打了金斯多米恩公园当地的电话804-876-5000，得到的回应也基本相同。作为一名顾客，让我极为沮丧的是，似乎根本没有任何途径可以直接向公园管理层反映关于游乐设施体验方面的严重问题。
考虑到公园的年代久远、我们所体验到的各项游乐设施运行状况不稳定，以及那些影响游客体验的机械故障，我决定以后再也不会去国王领地主题公园了。
当时我们正在乘坐“恐惧飞行”这一游乐项目，却在即将结束时突然停了下来。我们在座位上被困了10多分钟，直到公园工作人员才手动解开了我们的安全带。随后，我们被引导着沿着游乐设施内部的通道前往出口。
离开“恐惧之旅”后，我们正排队等候乘坐“潘瑟瑞安”。这时，在该游乐设施上游玩的游客也遭遇了类似情况：他们在接近终点时被困住，无法自行离开。
尤其令人担忧的是，当我试图向游乐园方面表达这些顾虑时得到的回应。在游客服务处，乔妮只愿意透露自己的名字。当我询问她所在公园管理层的负责人或其他管理人员的名字时，她拒绝提供这些信息。我也没有得到管理层的直接电子邮箱地址或电话号码，只被指引到公园的网站去提交投诉。她还提到了快速通道升级服务。我得到的指示也是要登录网站来表达我的顾虑。
随后我拨打了金斯多米恩公园当地的电话804-876-5000，得到的回应也基本相同。作为一名顾客，让我极为沮丧的是，似乎根本没有任何途径可以直接向公园管理层反映关于游乐设施体验方面的严重问题。
考虑到公园的年代久远、我们所体验到的各项游乐设施运行状况不稳定，以及那些影响游客体验的机械故障，我决定以后再也不会去国王领地主题公园了。
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