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Sthefania P
Disorganized Experience and Poor Communication
圣安东尼奥海洋世界的点评
点评：was very disappointed with my experience at SeaWorld San Antonio. The biggest issue was the park’s app, which was completely unreliable. The show schedules listed in the app were incorrect, making it very difficult to plan our visit.
For example, we went to the dolphin show at the scheduled time shown in the app. We arrived early, found our seats, and waited, along with many other guests. After several minutes, it became clear that there was no show, but no employee made any announcement or informed the audience that the performance had been canceled or delayed. Everyone was left sitting there wondering what was happening.
The overall organization of the park was poor. There were no clear signs identifying many of the attractions and show locations, making it confusing to find our way around. On top of that, there seemed to be a lack of employees available to assist guests or answer questions.
Overall, the park felt disorganized, communication was poor, and the guest experience suffered because of it. I expected much better from a major theme park. I hope SeaWorld improves its app, keeps show schedules accurate, communicates cancellations promptly, and provides better signage and customer service.
For example, we went to the dolphin show at the scheduled time shown in the app. We arrived early, found our seats, and waited, along with many other guests. After several minutes, it became clear that there was no show, but no employee made any announcement or informed the audience that the performance had been canceled or delayed. Everyone was left sitting there wondering what was happening.
The overall organization of the park was poor. There were no clear signs identifying many of the attractions and show locations, making it confusing to find our way around. On top of that, there seemed to be a lack of employees available to assist guests or answer questions.
Overall, the park felt disorganized, communication was poor, and the guest experience suffered because of it. I expected much better from a major theme park. I hope SeaWorld improves its app, keeps show schedules accurate, communicates cancellations promptly, and provides better signage and customer service.
翻译：我对在圣安东尼奥海洋世界的体验感到非常失望。最大的问题就是公园的应用程序，它完全不可靠。应用里列出的演出时间表有误，这让我们很难规划行程。
举个例子，我们按照应用上显示的时间去观看海豚表演。我们提前抵达，找好座位，然后和许多其他游客一起等待。几分钟后，我们才意识到根本没有演出。但是，没有任何工作人员发布通知，也没有告知游客演出已被取消或延期。大家都只能坐在那里，纳闷到底发生了什么。
整个乐园的组织管理相当糟糕。很多游乐项目和表演场地的指示牌都不清晰，让人很难找到方向。此外，似乎也缺乏足够的工作人员来协助游客或解答疑问。
总的来说，这个乐园给人的感觉就是杂乱无序。沟通情况很差，这直接影响了游客的体验。对于一家大型主题公园来说，我原本期望能有更好的服务。希望海洋世界能改进其应用程序，确保演出时间表准确无误，及时通知活动取消信息，并提供更清晰的指示标志与更优质的客户服务。
举个例子，我们按照应用上显示的时间去观看海豚表演。我们提前抵达，找好座位，然后和许多其他游客一起等待。几分钟后，我们才意识到根本没有演出。但是，没有任何工作人员发布通知，也没有告知游客演出已被取消或延期。大家都只能坐在那里，纳闷到底发生了什么。
整个乐园的组织管理相当糟糕。很多游乐项目和表演场地的指示牌都不清晰，让人很难找到方向。此外，似乎也缺乏足够的工作人员来协助游客或解答疑问。
总的来说，这个乐园给人的感觉就是杂乱无序。沟通情况很差，这直接影响了游客的体验。对于一家大型主题公园来说，我原本期望能有更好的服务。希望海洋世界能改进其应用程序，确保演出时间表准确无误，及时通知活动取消信息，并提供更清晰的指示标志与更优质的客户服务。
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