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Paulina L
Sunbeds
Playa Santa Ponça的点评
点评：I am writing to express my deep dissatisfaction with the behavior of the sunbed service staff (hamaqueros) at Santa Ponsa beach ( middle part) on 11th September at around 12.00 -13.00
My husband and I approached the empty sunbeds that had just been vacated. The employee refused to let us use them, aggressively claiming they were "reserved," even though no one was there. When we asked for clarification, he became aggressive, started shouting at us, and falsely accused us of calling him a liar.
He promised to call us as soon as another sunbed became available, so we waited on the sand. Shortly after, when another pair of sunbeds opened up, he completely ignored us and allowed new guests to take them without any comment or reservation process.
I suffer from a heart condition and have mobility difficulties, making sitting on the sand very uncomfortable and physically demanding. Due to the aggressive and unprofessional behavior of your staff member, our last day of vacation was a bit sour.
This level of hostility, lack of basic courtesy, and unfair treatment of visitors is completely unacceptable for a public beach service. I request that this matter be investigated and that appropriate measures be taken regarding the conduct of this employee.
Kind regards,
My husband and I approached the empty sunbeds that had just been vacated. The employee refused to let us use them, aggressively claiming they were "reserved," even though no one was there. When we asked for clarification, he became aggressive, started shouting at us, and falsely accused us of calling him a liar.
He promised to call us as soon as another sunbed became available, so we waited on the sand. Shortly after, when another pair of sunbeds opened up, he completely ignored us and allowed new guests to take them without any comment or reservation process.
I suffer from a heart condition and have mobility difficulties, making sitting on the sand very uncomfortable and physically demanding. Due to the aggressive and unprofessional behavior of your staff member, our last day of vacation was a bit sour.
This level of hostility, lack of basic courtesy, and unfair treatment of visitors is completely unacceptable for a public beach service. I request that this matter be investigated and that appropriate measures be taken regarding the conduct of this employee.
Kind regards,
翻译：我写此信是为了表达我对9月11日中午12点至1点左右，在圣蓬萨海滩（中段）从事日光浴服务的工作人员行为的强烈不满。
当时，我和丈夫走到几张刚刚空下来的日光浴床前。那名工作人员却拒绝让我们使用，还气势汹汹地宣称这些床位“已被预订”，可当时根本没有人在场。当我们试图询问缘由时，他立刻变得态度粗暴，对我们大吼大叫，甚至无端指责我们说他撒谎。他承诺一旦有空的日光浴床就会立即给我们打电话，于是我们就在沙滩上等候。没过多久，又有两张日光浴床空了出来，他却完全对我们视而不见，任由新来的客人直接使用，既没有做任何说明，也没有执行任何预订流程。
我患有心脏疾病，行动也不便，因此坐在沙滩上让我感到极其不适且体力消耗巨大。由于贵店员工这种蛮横且不专业的行为，我们假期的最后一天过得有些不愉快。
这种敌意态度、连最基本的礼貌都欠奉，以及对游客的不公平对待，对于一个公共海滩服务而言是完全不可接受的。我恳请对此事进行调查，并针对该员工的行为采取适当的措施。
顺祝商祺。
当时，我和丈夫走到几张刚刚空下来的日光浴床前。那名工作人员却拒绝让我们使用，还气势汹汹地宣称这些床位“已被预订”，可当时根本没有人在场。当我们试图询问缘由时，他立刻变得态度粗暴，对我们大吼大叫，甚至无端指责我们说他撒谎。他承诺一旦有空的日光浴床就会立即给我们打电话，于是我们就在沙滩上等候。没过多久，又有两张日光浴床空了出来，他却完全对我们视而不见，任由新来的客人直接使用，既没有做任何说明，也没有执行任何预订流程。
我患有心脏疾病，行动也不便，因此坐在沙滩上让我感到极其不适且体力消耗巨大。由于贵店员工这种蛮横且不专业的行为，我们假期的最后一天过得有些不愉快。
这种敌意态度、连最基本的礼貌都欠奉，以及对游客的不公平对待，对于一个公共海滩服务而言是完全不可接受的。我恳请对此事进行调查，并针对该员工的行为采取适当的措施。
顺祝商祺。
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