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Mihai B
Utterly disgraceful business owner
Battle Sector X的点评
点评：Absolutely shocking response from the business owner. Unfortunately, all they seem to do is deny and distort the facts whenever they receive a review they don’t like.
I have nothing against the staff themselves. They were clearly trying their best despite struggling to keep up with the workload. The parents were also supportive and understanding when food and drinks were running behind, or when small things such as straws were missed — which, in the grand scheme of things, are no big deal.
The real issue is that the business owner appears completely unwilling to accept any responsibility when their business fails to properly support its customers.
We all make mistakes — that’s part of running any business. The important thing is to acknowledge them, learn from them and improve. Unfortunately, judging by the owner’s response, taking responsibility and learning from criticism doesn’t seem to be something they are willing to do.
Instead of attacking customers who leave criticism, perhaps the owner should listen to what those customers are saying and use it as an opportunity to improve the business.
I have nothing against the staff themselves. They were clearly trying their best despite struggling to keep up with the workload. The parents were also supportive and understanding when food and drinks were running behind, or when small things such as straws were missed — which, in the grand scheme of things, are no big deal.
The real issue is that the business owner appears completely unwilling to accept any responsibility when their business fails to properly support its customers.
We all make mistakes — that’s part of running any business. The important thing is to acknowledge them, learn from them and improve. Unfortunately, judging by the owner’s response, taking responsibility and learning from criticism doesn’t seem to be something they are willing to do.
Instead of attacking customers who leave criticism, perhaps the owner should listen to what those customers are saying and use it as an opportunity to improve the business.
翻译：这家店的老板的反应真是令人震惊。遗憾的是，每当收到他们不喜欢的评价时，他们所做的似乎只有否认和歪曲事实。
我对店里的员工并无任何意见。尽管工作负荷很重，他们显然已经竭尽全力了。而当食物和饮料供应滞后，或者出现缺少吸管这类小疏漏时，家长们也表现出了理解与支持——其实从大局来看，这些都算不上什么大问题。真正的问题在于：当企业未能妥善服务客户时，其老板似乎完全不愿承担任何责任。
我们都会犯错——这是经营任何企业过程中不可避免的现象。关键在于要承认错误、从中吸取教训并加以改进。然而从这位老板的回应来看，承担责任和虚心接受批评似乎并非他愿意做的事。
与其去指责那些提出批评意见的客户……或许店主应该听听这些顾客的说法，并把它作为改进生意的契机。
我对店里的员工并无任何意见。尽管工作负荷很重，他们显然已经竭尽全力了。而当食物和饮料供应滞后，或者出现缺少吸管这类小疏漏时，家长们也表现出了理解与支持——其实从大局来看，这些都算不上什么大问题。真正的问题在于：当企业未能妥善服务客户时，其老板似乎完全不愿承担任何责任。
我们都会犯错——这是经营任何企业过程中不可避免的现象。关键在于要承认错误、从中吸取教训并加以改进。然而从这位老板的回应来看，承担责任和虚心接受批评似乎并非他愿意做的事。
与其去指责那些提出批评意见的客户……或许店主应该听听这些顾客的说法，并把它作为改进生意的契机。
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