点评:Our experience was great until we visited the funnel cake booth. We politely asked if the strawberries could be placed on the side, considering we were with two children and an 89-year-old grandmother. The employee immediately responded “No,” stating he could not use an extra plate.
To avoid any issues, we ordered two regular funnel cakes with extra powdered sugar only, nothing else. However, when the food was handed to us, one funnel cake had sugar and the other had strawberries on top. We calmly explained that this was not what we ordered and asked for the correct item.
The employee reacted very disrespectfully, became visibly angry, and threw the funnel cake into the garbage. When he served the replacement, he aggressively tossed the plate toward us, spilling powdered sugar all over the counter. His behavior was rude, unprofessional, and felt discriminatory to our family “ it was obvious” why to hate us like that?
This entire team displayed extremely poor customer service. What should have been a simple family moment turned into an uncomfortable and upsetting experience. Because of this treatment, we will not be returning
翻译:直到我们去漏斗蛋糕摊位之前,我们的体验都很好。考虑到我们带着两个孩子和一位89岁的老奶奶,我们礼貌地询问草莓是否可以放在旁边。店员立即回答“不行”,说他没有额外的盘子。
为了避免任何麻烦,我们点了两个普通的漏斗蛋糕,只加了糖粉,没有其他任何东西。然而,当食物端上来时,一个漏斗蛋糕上撒了糖粉,另一个上面放了草莓。我们冷静地解释说这不是我们点的,并要求换成我们点的。
店员的反应非常不尊重人,明显很生气,把漏斗蛋糕扔进了垃圾桶。当他端上新的漏斗蛋糕时,他粗暴地把盘子扔向我们,糖粉洒了一地。他的行为粗鲁、不专业,而且感觉对我们一家有歧视——“这很明显”,他为什么要这样对待我们?
整个团队的服务态度都非常差。原本应该是一次温馨的家庭聚会,却变成了一次令人不适和沮丧的经历。由于这种待遇,我们以后不会再来了。