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Tournride的点评
点评：We rented four bikes through this company for a two-week trip in May. The bikes were delivered to our agreed hotel. Already during the test drive, I noticed that the wheels weren't in the best possible condition, but I trusted the company's sense of responsibility since we had hundreds of kilometers ahead of us.
The first one fell apart the next day and the second one fell apart the same evening. The third bike was also broken, but I fixed it myself (without an assistant) and because I didn't want any more delays.
We had a paid assistant and sometimes you didn't know if you were talking to a human or a robot. The assistant gave instructions, for example, to repair broken chains yourself with poor tools.
The bike breakdown and repairs caused us a lot of delays and one of us didn't make it to our destination because we had to take a taxi in between.
All of this could have been avoided if the delivered bikes had been serviced and checked at the time of delivery.
What does the store do when we send a complaint? They accuse us of not knowing how to handle bicycles and that's why the breakages occurred. They won't accept any refunds.
This is irresponsible and greedy behavior.
The first one fell apart the next day and the second one fell apart the same evening. The third bike was also broken, but I fixed it myself (without an assistant) and because I didn't want any more delays.
We had a paid assistant and sometimes you didn't know if you were talking to a human or a robot. The assistant gave instructions, for example, to repair broken chains yourself with poor tools.
The bike breakdown and repairs caused us a lot of delays and one of us didn't make it to our destination because we had to take a taxi in between.
All of this could have been avoided if the delivered bikes had been serviced and checked at the time of delivery.
What does the store do when we send a complaint? They accuse us of not knowing how to handle bicycles and that's why the breakages occurred. They won't accept any refunds.
This is irresponsible and greedy behavior.
翻译：五月份我们通过这家公司租了四辆自行车，准备进行为期两周的旅行。自行车被送到我们预定的酒店。试骑的时候我就发现车轮状况不太好，但考虑到我们还有几百公里的路要骑，我相信这家公司会负责到底。
结果第二天第一辆自行车就坏了，第二辆当天晚上也坏了。第三辆自行车也坏了，但我自己修好了（没有找人帮忙），因为我不想再耽误行程。
我们雇了一位付费的助手，但有时候你根本分不清是在跟真人还是机器人说话。比如，这位助手竟然指导我们用简陋的工具自己修理断掉的链条。
自行车的故障和维修让我们耽误了很多时间，我们其中一人甚至因为中途不得不打车而没能到达目的地。
如果送货时自行车已经过保养和检查，所有这些问题本来都可以避免。
当我们投诉时，这家店会怎么做？他们指责我们不懂如何保养自行车，所以才导致自行车损坏。他们拒绝退款。
这种行为既不负责任又贪婪。
结果第二天第一辆自行车就坏了，第二辆当天晚上也坏了。第三辆自行车也坏了，但我自己修好了（没有找人帮忙），因为我不想再耽误行程。
我们雇了一位付费的助手，但有时候你根本分不清是在跟真人还是机器人说话。比如，这位助手竟然指导我们用简陋的工具自己修理断掉的链条。
自行车的故障和维修让我们耽误了很多时间，我们其中一人甚至因为中途不得不打车而没能到达目的地。
如果送货时自行车已经过保养和检查，所有这些问题本来都可以避免。
当我们投诉时，这家店会怎么做？他们指责我们不懂如何保养自行车，所以才导致自行车损坏。他们拒绝退款。
这种行为既不负责任又贪婪。
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